KAILEY GALVIN
Roseville,CA
Summary
Charismatic supervisor with 5+ years of customer service experience. Devoted to fostering a positive environment while driving operational excellence. Committed to upholding high service standards and training others to achieve their best, all with determanation to grow and develop in my own position.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Supervisor
Starbucks
Rocklin, California
11.2024 - Current
- Supervise daily operations and maintained high service standards for customers
- Provide guidance and direction to partners regarding job duties and responsibilities
- Monitor partner productivity to provide constructive feedback and coaching
- Comply with company policies, objectives, and communication goals
- Manage inventory levels and ensured product availability for peak hours.
- Implement cleaning protocols to maintain a safe and welcoming environment
- Resolve customer complaints efficiently to enhance satisfaction and loyalty
- Ensure store security throughout the different day parts as a key holder
- Set the tone of the environment in a positive manner, representing missions and values.
Barista
Starbucks
11.2022 - 11.2024
- Provide great customer service by connecting and educating customers, while prioritizing their needs.
- Prepare quality drinks consistently and quickly
- Partake in store operations, like opening and closing, maintaining store cleanliness, and ensuring a prepared setting for other partners
- Create a warm and welcoming atmosphere for both partners and customers
- Handle payments and operate register
- Operate drive through
Service Member
Panda Express
Rocklin, California
11.2021 - 11.2022
- Serve food of the highest freshness to customers in a timely manner
- Greet and serve customers, and accommodate any needs they may have
- Handle payments and operate register
- Ensure food and safety guidelines
- Assisted in training new team members on service procedures
- Maintained cleanliness and organization of kitchen and dining areas
Education
Highshcool Graduate -
Rocklin High School
Rocklin01.2023
BSN in Progress - Nursing/Emergency Medicine
Sierra College
RocklinSkills
- Leadership
- Adaptable
- Positive
- Interpersonal
- Empathetic
- Teamwork
- Expressive
- Determined
- Detail Oriented
- Focused
- Accountable
- Confident
Certification
- Food Handlers Certification
- Certified Starbucks Barista Trainer
- 2024 Starbucks Partner of the Quarter
Timeline
Supervisor
Starbucks
11.2024 - Current
Barista
Starbucks
11.2022 - 11.2024
Service Member
Panda Express
11.2021 - 11.2022
Highshcool Graduate -
Rocklin High School
BSN in Progress - Nursing/Emergency Medicine
Sierra College