Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Erica McCarra

Lucedale,MS

Summary

Determined Quality Assurance Specialist with dedication to quality and accuracy. Familiar with handling multiple projects in highly competitive environments. Solid interpersonal and collaboration skills.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Quality Assurance Specialist

Community Medical Center
01.2023 - Current
  • Conducted regular audits to identify areas of improvement, leading to increased customer satisfaction levels.
  • Ensured compliance with industry standards and regulatory guidelines for quality management systems.
  • Enhanced overall efficiency of the quality assurance process by streamlining workflows and documentation.
  • Investigated recurring customer complaints, determining source and recommending solutions.
  • Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.

Senior Medical Receptionist

Greater Mobile Urgent Care
01.2020 - 01.2023
  • Fielded concerns surrounding patients and care, liaising between physician, patient, and insurance company.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution, and medical care.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
  • Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
  • Referred and screened patients to make best use of resources, triage staff, and serve community members.
  • Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.

Recovery Associate

Coastal Asset Recovery
03.2013 - 01.2019
  • Prioritized workload strategically to maximize productivity and achieve set targets for account recoveries.
  • Utilized various methods of contact, including phone calls, emails, and letters to reach clients effectively.
  • Resolved disputes professionally by gathering necessary documentation and coordinating with appropriate parties when needed.
  • Handled sensitive financial information with discretion, adhering to confidentiality policies at all times.
  • Contributed to a positive work environment by maintaining a professional attitude during challenging situations.

Education

High School Diploma -

George County High School
Lucedale, MS
05.2012

Skills

  • Detail Oriented
  • Quality Assurance
  • Problem-solving skills
  • Analytical Thinking
  • Quality improvements
  • Team Collaboration
  • Documentation And Reporting
  • Team Leadership
  • Customer Focus

Certification

  • CNA - Certified Nurse Assistant

Timeline

Quality Assurance Specialist

Community Medical Center
01.2023 - Current

Senior Medical Receptionist

Greater Mobile Urgent Care
01.2020 - 01.2023

Recovery Associate

Coastal Asset Recovery
03.2013 - 01.2019

High School Diploma -

George County High School

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Erica McCarra