Kailey Heath
Wilmington,NC
Summary
Dynamic leader with a proven track record at Sweetspot EI, enhancing customer satisfaction and team performance through effective problem-solving and team leadership. Skilled in marketing and customer service, I excel in developing strategies that increase brand recognition and foster trust. My adaptability and positive attitude drive success in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Manager
Sweetspot EI
06.2021 - 08.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
Wedding Planner Assistant
Carolina Home and Garden
03.2023 - 06.2024
- Improved vendor relationships by facilitating clear communication and timely follow-ups throughout the planning process.
- Contributed to successful events by anticipating potential issues and proactively developing contingency plans to address them.
- Supported the development of unique wedding concepts through extensive research on industry trends and innovations.
- Provided personalized attention to clients'' needs, fostering trust and loyalty towards the company''s services.
Host
Texas Roadhouse
01.2024 - 05.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Completed daily side work and opening and closing duties without fail.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Host
Kathrin's Bistro
09.2023 - 02.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
Education
Associate of Business Administration - Business Administration
Cape Fear Community College
Wilmington, NC06.2028
High School Diploma -
Croatan High School
Newport, NC06.2024
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Business Administration
- Marketing
- Business Planning
- Customer Service
- Adaptability and Flexibility
- Positive Attitude
Timeline
Host
Texas Roadhouse
01.2024 - 05.2024
Host
Kathrin's Bistro
09.2023 - 02.2024
Wedding Planner Assistant
Carolina Home and Garden
03.2023 - 06.2024
Manager
Sweetspot EI
06.2021 - 08.2024
Associate of Business Administration - Business Administration
Cape Fear Community College
High School Diploma -
Croatan High School
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