Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kailey Hernandez

Dade City,FL

Summary

Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.

Overview

3
3
years of professional experience

Work History

Medical Assistant Volunteer

Matters of Beauty
08.2025 - Current
  • Assisted healthcare professionals with patient care and administration tasks.
  • Maintained cleanliness and organization of medical equipment and workspaces.
  • Shadowed experienced medical staff to gain insights into clinical procedures.
  • Reinforced patient confidentiality by adhering to HIPAA guidelines when handling sensitive medical information.
  • Ensured accurate patient records by diligently updating electronic health systems with relevant information.
  • Managed inventory levels of essential supplies, ensuring availability when needed.

Store Manager

Freddy's Frozen Custard & Steakburgers
12.2024 - 08.2025
  • Managed daily store operations, ensuring optimal customer service and efficient workflow.
  • Trained and supervised staff on best practices for inventory management and sales techniques.
  • Monitored stock levels and coordinated with suppliers to maintain inventory accuracy.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

Cashier

Freddy's Frozen Custard & Steakburgers
09.2024 - 12.2024
  • Processed customer transactions efficiently using POS systems.
  • Provided excellent customer service, resolving inquiries and complaints promptly.
  • Maintained accurate cash drawer balance through diligent record-keeping.
  • Assisted in training new cashiers on operational procedures and best practices.
  • Monitored inventory levels, reporting discrepancies to management for resolution.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Volunteer

Veterans Home
08.2022 - 12.2022
  • Collaborated with fellow volunteers to implement safety protocols during community service projects.
  • Adapted quickly to various roles within volunteer assignments, demonstrating flexibility and teamwork.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Completed daily domestic tasks in nursing home to assist people in need.

Education

Associate of Science - Nursing

Barstow Community College
Barstow, CA
12-2026

High School Diploma -

Barstow High School
Barstow, CA
05-2024

Skills

  • Work ethic and integrity
  • Patience and empathy
  • Customer service excellence
  • Reliability and punctuality
  • Problem-solving
  • Cross-functional teamwork
  • Time management
  • Multitasking and organization
  • Excellent communication
  • Professionalism and courtesy
  • Staff training and development
  • Adaptability and flexibility

Timeline

Medical Assistant Volunteer

Matters of Beauty
08.2025 - Current

Store Manager

Freddy's Frozen Custard & Steakburgers
12.2024 - 08.2025

Cashier

Freddy's Frozen Custard & Steakburgers
09.2024 - 12.2024

Volunteer

Veterans Home
08.2022 - 12.2022

Associate of Science - Nursing

Barstow Community College

High School Diploma -

Barstow High School

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