Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kailey Hoyungowa-Cooley

Summary

Hardworking with 5 years of experience in retail support and service. Offer excellent issue resolution and customer engagement talents. Works quickly in fast-paced environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Motivated to expand and build job experience. Willingness and quick adaptability to take on added responsibilities to meet team goals. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Deli Clerk

Bashas' Markets
05.2021 - 10.2023
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.
  • Multi-tasking by cooking food, taking orders, preparing meals, and maintaining a clean, trash-free workspace to maximize productivity and safety.
  • Opened new inventory and rotated stock by dates to maintain freshness.
  • Greeted customers at the counter to fulfill requests and answer questions.
  • Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
  • Trained new team members on procedures, customer service, and sales techniques.

Crew Member

McDonald's
05.2018 - 02.2021
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Addressed guest needs, questions, or concerns to create optimum experience.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Worked front counter, drive-thru, and other areas.
  • Multi-tasking to take orders and prepare meals.
  • Accurately operated cash register to process customer payments.
  • Kept drawer balanced by accurately processing cash, credit, and debit payments.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.

Education

AAS Pre-Health Careers

Coconino County Community College
Flagstaff, AZ

High School Diploma -

Tuba City High School
Tuba City, AZ
05.2020

Skills

  • Product Merchandising
  • Product Rotation
  • Equipment Operation
  • Cash Handling
  • Ordering Procedures
  • POS System Operation
  • Strong Work Ethic
  • Flexible Schedule
  • Performance Improvement

Timeline

Deli Clerk

Bashas' Markets
05.2021 - 10.2023

Crew Member

McDonald's
05.2018 - 02.2021

AAS Pre-Health Careers

Coconino County Community College

High School Diploma -

Tuba City High School
Kailey Hoyungowa-Cooley