Kailey Johnston
Midvale,UT
Summary
- Dean's List for all five completed semesters; current GPA 3.88. On track to graduate spring of 2027 with Bachelors of Science in Nursing.
- Completed five semesters of nursing coursework, including clinical rotations emphasizing patient safety, PPE compliance, infection control, and accurate specimen handling principles.
- Frequently selected to support onboarding and training due to strong communication skills, clarity in explaining processes, and ability to help others succeed.
- Recognized for reliability, attention to detail, and calm performance under pressure in fast paced, high volume environments.
- Known for resolving issues quickly and professionally, maintaining accuracy while supporting both patients and team members.
Overview
10
10
years of professional experience
Work History
Customer Experience & Support Roles
eBay/StubHub
Draper, Utah
08.2016 - Current
- Delivered high quality support in fast paced environments, demonstrating strong communication, accuracy, and professionalism.
- Frequently selected to train and support new team members due to clarity in instruction, reliability, and ability to explain complex processes.
- Managed escalated situations with calm, respectful de-escalation techniques, ensuring safety, trust, and positive outcomes.
- Maintained strict adherence to policies, documented standards, and quality metrics while handling sensitive or high pressure interactions.
- Recognized for attention to details, accuracy, problem solving, and consistent performance in roles requiring precision and independent decision making.
Education
Some College (No Degree) - Bachelors of Science in Nursing (BSN)
Eagle Gate College
Murray, Utah05-2027
High School Diploma -
Spanish Fork High School
Spanish Fork, UT05-2010
Skills
- Energetic and positive attitude
- Emotional intelligence
- Cultural awareness
- Organizational skills
- Attention to detail
- Effective communication
- Conflict resolution
- Calm under pressure
- Dependable and responsible
- Critical thinking
- Self-directed
- PPE compliance
- Specimen handling principles
- Patient care
- Strong computer knowledge
- Microsoft Word
- Microsoft Excel
- Type 80 words per minute
- De-escalation techniques
- Infection control
- HIPAA & patient confidentiality
Summary
Nursing student with six semesters of clinical training and strong skills in patient safety, PPE use, and specimen handling principles. Eight years of customer service and leadership experience have built excellent communication, organization, and reliability. Quick to learn new system, including EMRs, and motivated to support efficient laboratory operations while gaining hands on clinical experience.
Timeline
Customer Experience & Support Roles
eBay/StubHub
08.2016 - Current
Some College (No Degree) - Bachelors of Science in Nursing (BSN)
Eagle Gate College
High School Diploma -
Spanish Fork High School