Hiking and exploring new outdoor locations I am also an avid enthusiast of the culinary arts, finding joy in experimenting with diverse cuisine and perfecting my cooking skills I also enjoy planning and taking annual trips to different countries to experience new cultures
Kailey Kelley
Travelers Rest,SC
Summary
Dynamic professional with a proven track record at First Horizon Bank, excelling in relationship building and critical thinking. Demonstrated adaptability and professionalism across banking and healthcare sectors, enhancing customer service and regulatory compliance. Skilled in client onboarding and problem-solving, consistently fostering strong customer relationships and operational efficiency.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
5
5
years of professional experience
Work History
Relationship Banker
First Horizon Bank
12.2021 - Current
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
- Analyzed customers' financial information to deliver personalized account guidance.
- Cultivated strong customer relationships by providing tailored advice and services.
- Backed up teller team by handling needs of new and existing customers at main counter.
Front Desk Receptionist
Greenville EyeCare Associates
09.2021 - 12.2021
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Completed all tasks in compliance with company policies and procedures.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Maintained confidentiality of sensitive data to protect customer and business information.
Chiropractic Assistant
100% Chiropractic
08.2019 - 07.2021
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed electric muscle stimulation, massage, and mechanical traction.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Learned and followed laws and HIPAA guidelines to keep office compliant with industry regulations.
Education
High School Diploma -
Effingham County High School
Springfield, GA05-2006
Skills
- Relationship building and management
- Adaptability
- Customer Service
- Regulatory Compliance
- Problem-solving abilities
- Critical Thinking
- Professionalism
- Multitasking Abilities
- Account verification and reconciliation
- Client onboarding
Interests
Timeline
Relationship Banker
First Horizon Bank
12.2021 - Current
Front Desk Receptionist
Greenville EyeCare Associates
09.2021 - 12.2021
Chiropractic Assistant
100% Chiropractic
08.2019 - 07.2021
High School Diploma -
Effingham County High School
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