Kailey Kivlehan
716 Arcadia Dr, Bloomington,IL
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Proven expertise in insurance products, service and customer needs.
Overview
3
3
years of professional experience
Work History
Customer Care Representative
State Farm
Bloomington, IL
03.2020 - 08.2021
- Processed policy changes and payments
- Provided guidance on best practices for managing risks associated with property and casualty insurance.
- Assisted customers in selecting appropriate coverage levels based on their individual needs.
- Maintained accurate records of all transactions including client information, policy details, and payment history.
- Responded promptly to customer inquiries regarding coverage options, premium costs, claim status.
- Educated customers about various types of property and casualty insurance products available in the market.
Caregiver
SYNERGY Homecare
, IL
06.2019 - 04.2020
- Provided personalized care to clients based on their care plans
- Performed light housekeeping duties, including cleaning, laundry, and organization
- Offered personalized and compassionate care
Guest Service Agent
Comfort Suites
Bloomington, IL
09.2018 - 06.2019
- Managed reservations, check-ins, check-outs efficiently
- Promptly responded to guest inquiries
- Handled financial transactions with accuracy
Education
Some College (No Degree) - Business
Heartland Community College
Normal, IL05-2025
Skills
- Customer Service
- Call Center Experience
- Payment Processing
- Documentation and Reporting
- Problem Resolution
- Computer Skills
- Multi-Line Phone Systems
- Customer Relationship Management (CRM)
- High-Energy Attitude
- Issue and Complaint Resolution
- Policy Analysis
- Product Knowledge
Timeline
Customer Care Representative
State Farm
03.2020 - 08.2021
Caregiver
SYNERGY Homecare
06.2019 - 04.2020
Guest Service Agent
Comfort Suites
09.2018 - 06.2019
Some College (No Degree) - Business
Heartland Community College
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