Summary
Overview
Work History
Education
Skills
Timeline
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Kailey Klein

Redwood City,CA

Summary

Dedicated professional with a strong background in healthcare, account management, and customer support, eager to return to the workforce after 3.5 years at home raising my children. During this time, I remained engaged with healthcare trends and further honed my communication and organizational skills. My previous experience working with both patients and healthcare providers has equipped me with the empathy, problem-solving abilities, and strategic thinking needed to deliver exceptional patient and provider support. I’m excited to bring these strengths to a dynamic team, with a focus on optimizing patient care and improving healthcare experiences through innovative solutions.

Overview

9
9
years of professional experience

Work History

Account Manager

Future Family
01.2019 - 03.2021
  • As one of the company’s first 15 employees, played a pivotal role in driving early sales growth.
  • Successfully onboarded two of the largest clinic partnerships in company history.
  • Held over 20 phone meetings per week with prospective clients.
  • Developed and managed client relationships from initial contact through treatment completion, ensuring a seamless experience.
  • Acted as a liaison between clients, nurses, providers and pharmacy partners, building strong, trusted relationships with fertility clinics and their financial teams.

West Coast Regional Sales Manager

Future Family
07.2020 - 03.2021
  • Led a team of 9 sales reps across the West Coast, managing over 25 fertility clinics while maintaining account management responsibilities.
  • Conducted weekly 1:1 meetings to set performance targets and provide personalized guidance for each rep.
  • Partnered cross-functionally with marketing, finance, care teams, and pharmacy partners to drive results.
  • Hosted monthly webinars to strengthen relationships with new and existing clinic partners.

Sales Manager

Future Family
09.2019 - 07.2020
  • Supervised 5 sales reps while actively managing key accounts.
  • Held regular 1:1 meetings to align team performance with strategic objectives and foster professional growth.

Territory Manager, TRUCLEAR System

Medtronic
08.2014 - 03.2018
  • Managed key OBGYN and fertility specialist accounts in the Bay Area.
  • Trained staff and physicians on the TRUCLEAR procedure inside and outside the OR.
  • Developed strategic account roadmaps and optimized product utilization.


Key Accomplishments:

  • Expanded territory to $1 million in 3 years.
  • Managed Northern California’s largest account with 90% market share.
  • Achieved 100% conversion rate for competitive equipment users.

Associate Sales Representative, TRUCLEAR System

Smith & Nephew
03.2014 - 08.2014
  • Managed 30+ accounts and supported sales representatives in Northern California.
  • Trained physicians and hospital staff, earning a promotion to Sales Rep within 5 months.

Sales Associate, Wildfire

Google, Inc.
07.2012 - 03.2014
  • Managed over 300 accounts and collaborated with cross-functional teams to create integrated sales solutions.
  • Sourced $600K+ in new sales and consistently exceeded revenue goals.

Education

Bachelor of Arts - Psychology

Michigan State University
East Lansing, Michigan
05.2011

Skills

  • Customer Service
  • Account Management
  • Relationship building and management
  • Multitasking and Organization
  • Team Collaboration
  • Leadership and mentoring abilities
  • Problem-solving abilities

Timeline

West Coast Regional Sales Manager

Future Family
07.2020 - 03.2021

Sales Manager

Future Family
09.2019 - 07.2020

Account Manager

Future Family
01.2019 - 03.2021

Territory Manager, TRUCLEAR System

Medtronic
08.2014 - 03.2018

Associate Sales Representative, TRUCLEAR System

Smith & Nephew
03.2014 - 08.2014

Sales Associate, Wildfire

Google, Inc.
07.2012 - 03.2014

Bachelor of Arts - Psychology

Michigan State University
Kailey Klein