Kailey Kott
Westland,MI
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
10
10
years of professional experience
Work History
Office Manager
The Allen Law Group
12.2024 - 10.2025
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Built and managed processes for tracking and monitoring department performance.
- Coordinated office events, seminars and meetings for staff and clients.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Organized and updated databases, records and other information resources.
- Completed bi-weekly payroll for 20 employees.
Office Manager
G & E Architectural Products, LLC
01.2023 - 01.2024
- Sustained office efficiency by implementing systems and processes for workflows
- Organized and maintained filing systems, both electronic and paper
- Monitored cash flow, prepared bank reconciliations, and managed accounts payable and receivable functions
- Processed invoices, purchase orders, contracts
- Monitored incoming emails and distributed messages appropriately
- Analyzed data to identify trends in order to improve operational efficiency
- Provided strategic advice to small business owner regarding marketing, operations, and finance
Host Regional Manager
Crossover Health-Amazon
01.2022 - 01.2023
- Coached, mentored, and developed a team which included interviewing, on-boarding, and providing career development planning
- Partnered with cross-functional teams to plan, develop, and implement workflows, goals, and objectives to ensure a quality healthcare experience uniformly across all clinics
- Provided continual process improvement including all administrative processes and/or services Sustained office efficiency and planning office systems, equipment procurement and layouts
- Partnered with the Practice Manager and coordinated training, staffing, and member engagement with Crossover services for on-site clients events
- Established and maintained operational standards for 3 locations.
Substitute Teacher
Superior Employment Services
01.2019 - 01.2020
- Implemented lesson plans assigned by classroom teacher to educate students about key concepts
- Enforced classroom routines to keep students on schedule and operating at a consistent level Provided notes and reports on school day activities to primary teacher
- Maintained student attendance and assignment records to prevent lapses during teacher absences
- Requested at substitute teacher based on excellent referrals and trusted performance
Front Office/Call Center Supervisor
Associated Dermatologist
01.2016 - 01.2019
- Managed all day-to-day operations, including front desk staff, payment processing, scheduling, medical billing, doctor’s and staff schedules, training, and more
- Monitored high volume call center staff
- Resolved office related issues that occurred throughout the day
- Trained and mentored new staff members on procedures, requirements and performance strategies
- Developed administrative and logistical reports
- Handled incoming and outgoing correspondence, including mail, e-mail, text, and calls
- Assisted HR with new hires, training, documentation, and other office tasks
Education
Bachelor's Degree - Business Management
Wayne State University
DetroitAssociate's Degree - General Business
Schoolcraft College
Livonia, MIHigh School Diploma -
Wayne Memorial High School
WayneSkills
- Training and coaching
- Policy administration
- Task Prioritization
- Scheduling and Coordinating
- Workflow optimization
- Staff Development
- Managing Operations and Efficiency
- Multitasking
- Conflict management
- Administration and Reporting
- Analytical Skills
- Adaptability and flexibility
Timeline
Office Manager
The Allen Law Group
12.2024 - 10.2025
Office Manager
G & E Architectural Products, LLC
01.2023 - 01.2024
Host Regional Manager
Crossover Health-Amazon
01.2022 - 01.2023
Substitute Teacher
Superior Employment Services
01.2019 - 01.2020
Front Office/Call Center Supervisor
Associated Dermatologist
01.2016 - 01.2019
Bachelor's Degree - Business Management
Wayne State University
Associate's Degree - General Business
Schoolcraft College
High School Diploma -
Wayne Memorial High School