Kailey Lubben
Winchester,CA
Summary
Dynamic Customer Service Representative with a proven track record at Domino's Pizza, excelling in conflict resolution and customer relations. Recognized for enhancing team productivity through effective communication and critical thinking. Adept at managing high-stress situations, ensuring timely complaint resolution, and fostering positive customer experiences.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Dominoes Pizza
03.2025 - Current
- Managed daily operations to ensure efficient workflow and high-quality service delivery.
- Oversaw inventory management systems, ensuring optimal stock levels and reducing waste through effective planning.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
Customer Service Representative
Dominoes Pizza
05.2023 - 03.2025
- Assisted customers with inquiries and provided accurate information on products and services.
- Handled customer complaints effectively, ensuring timely resolution to enhance satisfaction.
- Supported team in maintaining a clean and organized work environment for optimal service delivery.
- Learned company policies and procedures to assist customers confidently and efficiently.
- Adapted quickly to new systems, improving response times during busy periods.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced team productivity by implementing effective communication strategies and collaborative efforts.
- Managed daily customer service operations, ensuring adherence to company policies and procedures.
Education
High School Diploma -
Chapparal High School
Temecula, CA06-2025
Associate of Science -
Mount San Jacinto Junior College
San Jacinto, CA06-2027
Skills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Relationship building
Timeline
Assistant Manager
Dominoes Pizza
03.2025 - Current
Customer Service Representative
Dominoes Pizza
05.2023 - 03.2025
High School Diploma -
Chapparal High School
Associate of Science -
Mount San Jacinto Junior College