Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kailey Manis

Goshen,IN

Summary

Proven leader with extensive experience at Taco Bell, adept in team supervision and customer service management. Excelled in conflict resolution and POS system operation, enhancing team productivity and customer satisfaction. Skilled in fostering a positive work environment, demonstrating a blend of strong verbal communication and problem-solving abilities. Achieved significant improvements in operational efficiency and staff development. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.

Overview

4
4
years of professional experience

Work History

Shift Leader

Taco Bell
09.2022 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Improved team productivity by implementing efficient scheduling and task delegation methods.
  • Managed inventory levels to prevent stock shortages, conducting regular audits and ordering supplies as needed.

Server

Peabody Retirement Community
08.2020 - 03.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.

Education

High School Diploma -

Indiana Digital
Indianapolis, IN
06.2023

Skills

Positive Attitude

Cash Handling

Team Leadership

Problem-Solving

Customer service focus

Flexible Schedule

Decision-making capabilities

Strong verbal and written communication

Team motivation

Creative Problem-Solving

Customer Service Management

Team Supervision

Conflict Resolution

Staff Training and Development

POS System Operation

Safety processes and procedures

Inventory Counts

Assigning Work

Complaint resolution

Shift Paperwork Completion

Issue Resolution

Policy and Procedure Enforcement

Multitasking

Organizational Skills

Attention to Detail

Active Listening

Time Management

Task Prioritization

Timeline

Shift Leader

Taco Bell
09.2022 - Current

Server

Peabody Retirement Community
08.2020 - 03.2022

High School Diploma -

Indiana Digital

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Kailey Manis