Summary
Overview
Work History
Education
Skills
Experience
Timeline
Generic

Kailey Mathews

Odessa,TX

Summary

Versatile team member offering over 6 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.

Experienced retail team member adept at picking the best quality items to meet shopper needs. Knowledgeable about substitution policies and payment procedures. Good organizational and time management abilities. A very hardworking, driven and not scared to put in work! I enjoy a challenge and work well under pressure. I am a very quick learner as well!

Overview

8
8
years of professional experience

Work History

Server

Chili's Bar And Grill
12.2023 - Current
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Checked guests' identification before serving alcoholic beverages.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Online Personal Shopper

Walmart
03.2020 - 08.2023
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Tracked substitutions and informed customers of changes.

Money Center Cashier

Walmart
03.2019 - 03.2020
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Used POS system to enter orders, process payments and issue receipts.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.

Self Checkout Host

Walmart
06.2019 - 09.2019
  • Assisted customers with self-checkout machine operations.
  • Diagnosed issues with self-checkout machines and manually processed transactions.
  • Described products and services in detail to answer customer questions.
  • Maintained awareness of product locations to assist customers in finding requested items.
  • Engaged with customers and offered assistance upon entry into store.
  • Backed up cashiers during busy periods and breaks.
  • Restocked returned items on sales floor to keep shelves, bins and racks replenished for customers.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Checked identification for proof-of-age for alcohol and tobacco sales.

Cashier

Walmart
11.2016 - 09.2019
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Maintained cash drawer of $Amount or more per shift.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Performed cash, card and check transactions to complete customer purchases.

Education

No Degree - Nursing

Midland College
Midland, TX
08.2024

Pre Nursing - Nursing

Angelo State University
San Angelo, TX
08.2019

Skills

  • Grocery Shopping
  • Delivery Procedures
  • Completing Purchases
  • Sales Expertise
  • Special Assignments
  • Accurate Money Handling
  • Personal Grooming Standards
  • Online Ordering Familiarity
  • Payment Processing
  • Mobile Ordering Understanding
  • Shrink Minimization
  • Zoning and Stocking
  • Credit and Debt Card Processing
  • Detail Work
  • Team Goals
  • Cash Counting
  • Bagging and Packaging
  • Order Coordination

Experience

I have multiple years of experience with customer service more years in retail, now I am experiencing the food industry.

Timeline

Server

Chili's Bar And Grill
12.2023 - Current

Online Personal Shopper

Walmart
03.2020 - 08.2023

Self Checkout Host

Walmart
06.2019 - 09.2019

Money Center Cashier

Walmart
03.2019 - 03.2020

Cashier

Walmart
11.2016 - 09.2019

No Degree - Nursing

Midland College

Pre Nursing - Nursing

Angelo State University

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Kailey Mathews