Kailey Mazzuca

• Prepare and process defective or damaged merchandise by identifying, packaging, labeling and ultimately returning or managing merchandise, including hazardous materials, per company policies/procedures
• Auditing claim boxes to ensure the contents in the box match the documentation
• Maintain the claims and hazardous waste storage area per company policies and procedures by properly handling claims and returns
• zoning the area
• identifying shrink and damages
• ensuring a safe work environment

A hands-on field experience that included learning from a cooperating teacher about lesson planning, classroom management, and differentiated instruction.

Acquired expertise in effective teaching strategies for elementary subjects like math, science, language arts, and social studies.

Enhanced classroom participation by fostering a positive learning environment and encouraging open communication among students.

• Assessed student progress through regular evaluations, adjusting teaching strategies to meet individual needs.
• Implemented effective behavior management strategies to maintain a productive and safe classroom environment.
• Led before-school literacy tutoring sessions for a struggling student
• Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
• Helped Cooperating teacher plan lessons and unit studies.
• Facilitated activities in small groups to reinforce concepts taught by class teacher.

• Answered multi-line telephones, managing numerous calls simultaneously to provide timely and tailored service to each customer.
• Explained product options and additional charges clearly and concisely to inquiring customers and unfamiliar personnel.
• Supported other departments with customer relief and operational guidance during high-demand periods.
• Provided key information to supervisors regarding customer issues or complaints.
• Managed time by prioritizing workload and juggling multiple tasks simultaneously.
• Provides exceptional customer service by acknowledging the customer
• identifying customers needs
• assisting with purchasing decisions
• helping customers locate merchandise
• resolving customer issues and concerns
• customer returns
• customer financial service transactions
• counting money
• Stepped into the role of Team Lead as needed during lunch breaks, absences, and other periods of team leader unavailability.
• keeping the area clean and organized
• Effectively communicated with the diverse customer base
• Adapted to changing situations and remained calm under pressure, maintaining professionalism during high-traffic periods and resolving customer concerns effectively.
• Recognized for consistently achieving high customer satisfaction scores, contributing to a positive in-store experience for shoppers.

10 week leadership internship: Engaged in a dynamic and immersive internship experience as part of Walmart's College to career program. Collaborated with industry professionals in multiple departments of the store to gain hands-on experience in leadership and the overall business that Walmart runs. I was developed through targeted training and suggested improvements to team members to enhance workflow and standards, mentorship, and participation in their Walmart Academy and management meetings. This internship provided invaluable insights into how a business runs and what a great leader looks and acts like and strengthened my readiness for future professional endeavors.

• Conducted undercover compliance checks as an underage purchaser at retail establishments to assess adherence to federal regulations regarding the sale of age-restricted products
• Executed purchasing attempts while strictly adhering to predefined protocols and guidelines provided by the FDA
• Compiled detailed and accurate reports documenting attempted purchases and interactions with retailers, highlighting instances of non-compliance with federal regulations
• Demonstrated a strong understanding of federal regulations governing the sale of restricted items to minors, ensuring compliance during all inspection activities
• Upheld a high standard of ethical behavior and professionalism while executing undercover operations as an underage purchaser, maintaining confidentiality and integrity throughout all interactions.
• Adhered strictly to the guidelines provided by the FDA, maintaining honesty and integrity throughout the compliance testing process
• Participated in comprehensive training sessions provided by the FDA to understand protocols, guidelines, and legal boundaries associated with the role.
• Collaborated effectively with FDA supervisors and team members, contributing to a cohesive and efficient inspection process
• Contributed essential data and insights to the FDA's enforcement efforts by identifying retailers non-compliant with federal regulations, aiding in regulatory enforcement initiatives.
• Played a crucial role in safeguarding minors by assisting in the enforcement of laws preventing their access to age-restricted products

• Provides exceptional customer service by acknowledging the customer
• identifying customers needs
• assisting with purchasing decisions
• helping customers locate merchandise
• resolving customer issues and concerns
• counting money
• help assistant and cover manager when needed
• scan items and bag items properly
• explain prices
• Helped resolve checkout problems and delays, checked prices and issued rain checks for out-of-stock sale items.
• Engaged with patrons through smiles and greetings, offering product information and providing selling suggestions.
• Redeemed stamps, coupons and vouchers in exchange for merchandise.
• Restocked and front-faced shelves with merchandise.
• Collaborated with team members across different departments.
• Answered multi-line telephones, managing numerous calls simultaneously to provide timely and tailored service to each customer.
• Adhered to corporate confidentiality requirements, disseminating information only to authorized individuals as applicable.
• Exchanged merchandise and refunded money to adjust customer accounts and resolve billing issues.
• Met and exceeded daily service quality and performance goals.
• Provided key information to supervisors regarding customer issues or complaints.

• Interact with diners and provide them with their meals in a timely manner
• Take accurate food and drink orders and communicate them to Kitchen staff promptly
• address customer inquiries and concerns in a professional and courteous manner
• process payments accurately and efficiently
• handling cash and credit card transactions
• maintain cleanliness and organization of the dining area
• Assisted kitchen staff during peak hours to maintain productive workflows and reduce customer wait times.
• Washed dishes, pots and utensils using established cleaning methods.
• Made meal suggestions to aid in decision-making process.
• Presented correct and precise information about dining menu.
• Handled cleaning duties, including mopping floors, sanitizing workstations and cleaning tables in dining room and kitchen areas.
• Managed proper set-up of dining room and amenities.