Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kailey McDonald

Para-Educator
Burbank,CA

Summary

Successful Crew Trainer highly effective at building rapport with new team members and helping each get acclimated to the environment, customer needs and restaurant operations. Experienced Crew Trainer with 2 years of experience. Focused on maximizing team success by providing new members with great training and support. Extensive knowledge of food safety, cleaning and sanitizing procedures. Competent Special Education Paraprofessional offering wealth of experience in small group instruction with children of diverse ages. Passionate about education with desire to work with students across levels. Understands importance of teaching solid study habits for testing success.

Overview

15
15
years of professional experience
2
2
Certifications

Work History

Crew Trainer

Raising Cane's Restaurants
05.2023 - Current
  • Supported crew members in their professional development by identifying opportunities for advancement and providing guidance on necessary steps to achieve career goals.
  • Ensured food quality and safety through strict adherence to company guidelines and sanitation protocols.
  • Improved customer satisfaction by providing efficient and friendly service in a fast-paced environment.
  • Provided excellent problem-solving skills to troubleshoot equipment malfunctions or other operational issues promptly.
  • Maintained a clean dining area for guests, ensuring a positive experience with every visit.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

Paraeducator, Special Education

Burbank Unified School District
02.2014 - Current
  • Provided training on disability awareness for other school personnel, promoting an inclusive educational environment throughout the school community.
  • Improved classroom management by implementing behavior modification strategies and positive reinforcement techniques.
  • Supported students'' social-emotional development through one-on-one counseling sessions and group activities.
  • Participated in professional development opportunities focused on new strategies for supporting special education learners successfully in the classroom.
  • Maintained accurate records of student performance, attendance, and progress towards IEP goals.
  • Promoted self-advocacy skills by teaching students how to express their needs effectively within the classroom setting.
  • Responded to emergency situations to resolve immediate safety concerns or direct appropriate personnel for resolution.

Food Service Cashier

Six Flag Magic Mountain
04.2017 - 10.2017
  • Maintained a clean and organized workspace, contributing to a positive environment for customers and coworkers.
  • Achieved high levels of accuracy with cash handling tasks, reducing discrepancies and ensuring balanced registers.
  • Assisted with stocking shelves and properly rotating food items, minimizing waste and maintaining fresh inventory.
  • Complied with company policies regarding discounts, promotions, or special offers while processing transactions correctly.
  • Completed end-of-day register reconciliation tasks diligently, identifying any discrepancies in cash totals or transaction records.
  • Resolved customer complaints promptly, demonstrating empathy and professionalism while finding appropriate solutions.
  • Handled high-volume orders with precision, ensuring accurate order fulfillment and timely delivery to customers.

Food Service Worker

Burbank Unified School District
08.2009 - 10.2012
  • Supported efficient operations by restocking serving areas and performing routine equipment maintenance tasks as needed.
  • Contributed to increased sales of healthy menu options through effective promotion and presentation techniques.
  • Managed cash transactions accurately, maintaining accountability for all funds received during shifts.
  • Reduced food waste by implementing proper portion control measures while serving meals.
  • Demonstrated excellent time management skills by effectively prioritizing tasks during peak service hours without sacrificing quality of care provided to customers.
  • Trained new Student Food Service Workers on best practices, fostering a positive work environment and upholding quality standards.
  • Collaborated with kitchen staff to prepare nutritious and appealing meals for students daily.

Education

Bachelor of Science - Teacher Education

Central State University
Wilberforce, OH
05.2001 -

Associate of Science - Early Childhood Education

Eastern Gateway Community College
Steubenville, OH
05.2001 -

High School Diploma -

Burbank High School
Burbank, CA
05.2001 -

Skills

  • Active Listening
  • Sales expertise
  • Coaching and Mentoring
  • Food safety knowledge
  • Personalized Instruction
  • Nonviolent Crisis Intervention
  • Classroom support
  • Social Skills Development
  • Disability Awareness
  • Autism spectrum understanding

Certification

Food Handlers' certificate

Timeline

CPI Nonviolent Crisis Intervention

09-2024

Food Handlers' certificate

05-2024

Crew Trainer

Raising Cane's Restaurants
05.2023 - Current

Food Service Cashier

Six Flag Magic Mountain
04.2017 - 10.2017

Paraeducator, Special Education

Burbank Unified School District
02.2014 - Current

Food Service Worker

Burbank Unified School District
08.2009 - 10.2012

Bachelor of Science - Teacher Education

Central State University
05.2001 -

Associate of Science - Early Childhood Education

Eastern Gateway Community College
05.2001 -

High School Diploma -

Burbank High School
05.2001 -

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Kailey McDonaldPara-Educator