Kailey McDonald
St Helens,Oregon
Overview
2
2
years of professional experience
Work History
Cashier, Host, Food Preparation
Mo's Restaurant
04.2024 - 07.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, promoting a positive dining experience.
- Maintained accurate cash drawer, ensuring accountability and balancing at shifts' end.
- Collaborated with team members to optimize store operations during peak hours.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with menu selections and answered questions about ingredients and preparation methods.
- Prepared food items according to recipes, ensuring high quality and presentation standards.
- Operated kitchen equipment safely, adhering to sanitation and safety protocols.
- Collaborated with team members to maintain efficient service during peak hours.
- Processed customer orders accurately using point-of-sale systems to ensure quick transactions.
- Maintained cleanliness of dining area and kitchen, following health department guidelines.
- Handled customer feedback promptly, enhancing overall dining experience through effective communication.
- Supported training of new team members in operational procedures and customer service techniques.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Greeted guests pleasantly and answered menu questions.
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
Starbucks Barista
Safeway
09.2023 - 10.2023
- At this job I was trained on making all the drinks cold and hot. I would take the customers order, help them through the cash register transaction and then prepare their beverage.
- I was also being trained on closing the store which included deep cleaning the kitchen items and machinery, sweeping/mopping the floors, making sure everything is locked up and in it's place, and then shutting off the lights and clocking out.
- I was also learning great customer service by smiling and enjoying my work while also meeting new people yet recognizing so many familiar faces everyday at the same time.
- Prepared and served a variety of coffee beverages while ensuring consistent quality and presentation.
- Operated espresso machines and grinders, maintaining equipment functionality and cleanliness.
- Assisted customers with menu selections, providing recommendations to enhance their experience.
- Managed cash register operations, processing transactions accurately and efficiently.
- Maintained a clean and organized work environment, adhering to health and safety standards.
- Collaborated with team members to ensure smooth service during peak hours, enhancing teamwork efficiency.
- Participated in inventory management by restocking supplies and monitoring product levels regularly.
- Engaged in ongoing training to learn new brewing techniques and improve service skills continuously.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Deli Clerk
Fred Meyer
01.2023 - 03.2023
- At this job, I helped prepare fresh slices of deli meats and cheese for customers using an automatic meat slicer. I had to wear gloves, slice the meat, clean up the mess after, sanitize the machine, and deliver the customer their order.
- I also had to use a scale to weigh various meats and print out the price tag to stick onto the fresh packaging.
- I had to take sanitary precautions for working with food such as washing my hands, wearing a hat/gloves, guards on my shoes to not slip on the floor, and switching each pair of gloves after I prepared each order.
- Assisted customers in selecting deli products, providing knowledgeable and friendly service.
- Maintained cleanliness and organization of deli display cases to enhance product visibility.
- Operated slicing equipment safely, ensuring precision in portion sizes for various meats and cheeses.
- Prepared specialty sandwiches and salads according to customer specifications, ensuring quality standards.
- Collaborated with team members to efficiently manage inventory levels and restock supplies as needed.
- Processed customer transactions swiftly and accurately at the point of sale system.
- Adhered to food safety guidelines, minimizing risk of contamination during food preparation.
- Engaged in continuous learning about new products and industry trends to better serve customers.
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
- Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
Education
Falls City High School
Falls City, ORSkills
- Adaptable learner
- Clear communication skills
- Supportive customer service
- Integrity-driven work ethic
- Empathetic approach
- Efficient time management
- Cash handling proficiency
- Collaborative team player
- Customer relationship management
- Reliable and punctual
- Cash register operation skills
- Proficient in written and verbal communication
- Order taking expertise
- Courteous professionalism
- Payment processing capabilities
- In-depth product knowledge
- Conflict resolution expertise
- Refunds and exchanges management
- Complex problem-solving skills
- Merchandise restocking expertise
Timeline
Cashier, Host, Food Preparation
Mo's Restaurant
04.2024 - 07.2024
Starbucks Barista
Safeway
09.2023 - 10.2023
Deli Clerk
Fred Meyer
01.2023 - 03.2023
Falls City High School