Kailey McFadden
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
10.2023 - Current
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Maintained a clean and organized workspace for optimal productivity and safety.
Tutor
Huntington Learning Center
06.2023 - 08.2023
- I helped kids with a variety of studies from following directions, using context, vocabulary, writing, math and questions on their homework.
- Used tutoring software resources for different individuals with unique learning styles.
- Established positive rapport with children, parents and staff in tutoring program.
Salon Receptionist
Textures Salon
09.2021 - 08.2023
- Enhanced customer satisfaction by promptly greeting clients and efficiently managing appointments.
- Streamlined salon operations for increased efficiency by handling administrative tasks such as inventory management and staff scheduling.
- Maximized stylist productivity by coordinating schedules, managing appointment cancellations, and ensuring optimal utilization of resources.
Substitute Teacher, K-12
FOLSOM CORDOVA UNIFIED SCHOOL DISTRICT
10.2022 - 06.2023
- Enhanced student comprehension by incorporating hands-on activities and group projects into daily lessons.
- Promoted a positive learning environment through the implementation of effective classroom management strategies.
- Assisted lead teachers in creating engaging lesson plans that catered to diverse student needs and abilities.
- Followed lesson plans designed by absent teachers.
Before and After School Assistant
Bridges After School Program
08.2022 - 06.2023
- Enhanced student engagement by incorporating creative activities and hands-on learning experiences in before and after school programs.
- Reduced behavioral issues by implementing effective classroom management strategies and fostering a positive environment.
- Collaborated with other staff members to design engaging, age-appropriate curriculum for before and after school programs.
Restaurant Manager
Beach Hut Deli
09.2017 - 09.2021
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
Summer Camp Counselor
EDMO
06.2021 - 07.2021
- Fostered a supportive and inclusive environment for all campers, promoting teamwork and respect among peers.
- Enhanced camper experience by planning and executing diverse activities tailored to age groups and interests.
Restaurant Server
Cravings Pizza And Pasta
12.2016 - 08.2017
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
Clothing Sales Associate
Rustic Beauty
04.2016 - 10.2016
- Increased customer satisfaction by providing exceptional service and assistance with clothing selections.
- Boosted store sales through effective merchandising, appealing visual displays, and strategic product placement.
- Maintained a clean and organized store environment for optimal customer experience and ease of locating merchandise.
- Assisted in managing inventory by conducting regular stock checks, replenishing items as needed, and processing incoming shipments.
Education
Multiple Subject Credential - Elementary Education
California State University-Fresno
Fresno, CA12.2022
Bachelor of Arts - Liberal Arts And General Studies
Sacramento State
Sacramento, CA05.2021
Associate of Arts - Liberal Arts And General Studies
Las Positas College
Livermore, CA05.2019
Skills
- Google Docs and Microsoft Office (10 years)
- Food Safety
- New Hire Training
- Activity Planning
- Inventory Management
- Staff Management
- Customer Engagement
- Lesson Planning
- Behavior Management
- Classroom Organization
- Student Tutoring
- Espresso Machine Operation
Certification
- Food handler certificate
- Mandated Reporter Training
- CPR Certified
- Multiple Subject Credential
Timeline
Barista
Starbucks
10.2023 - Current
Tutor
Huntington Learning Center
06.2023 - 08.2023
Substitute Teacher, K-12
FOLSOM CORDOVA UNIFIED SCHOOL DISTRICT
10.2022 - 06.2023
Before and After School Assistant
Bridges After School Program
08.2022 - 06.2023
Salon Receptionist
Textures Salon
09.2021 - 08.2023
Summer Camp Counselor
EDMO
06.2021 - 07.2021
Restaurant Manager
Beach Hut Deli
09.2017 - 09.2021
Restaurant Server
Cravings Pizza And Pasta
12.2016 - 08.2017
Clothing Sales Associate
Rustic Beauty
04.2016 - 10.2016
Multiple Subject Credential - Elementary Education
California State University-Fresno
Bachelor of Arts - Liberal Arts And General Studies
Sacramento State
Associate of Arts - Liberal Arts And General Studies
Las Positas College
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