Kailey Olson
Alexandria,MN
Summary
Detail-oriented professional with experience in developing financial models and reports. Offers great budgeting, forecasting and cost analysis skills.
Overview
5
5
years of professional experience
Work History
Paraprofessional
Sauk Centre School District 743
08.2023 - Current
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Collaborated with teachers to develop and implement individualized education plans for students with special needs.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
Customer Service Advocate
BlueCross BlueShield
08.2022 - 08.2023
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
- Streamlined communication channels for improved efficiency in handling customer concerns.
- Implemented new strategies to reduce average call handling time while maintaining high-quality service.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Reduced errors in claims submissions through meticulous attention to detail and thorough review processes.
- Maintained a high level of customer satisfaction by promptly addressing inquiries and resolving issues related to medical claims.
Financial Services Representative
North Shore Federal Credit Union
05.2020 - 08.2021
- Increased client satisfaction by providing tailored financial advice and investment recommendations.
- Streamlined financial processes for improved efficiency and reduced errors in transactions.
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
- Collaborated with team members to achieve sales targets and improve overall branch performance.
- Identified opportunities to cross-sell products, resulting in increased revenue for the bank.
- Assisted clients in navigating complex financial situations, offering solutions that met their unique needs.
- Assessed credit applications accurately by analyzing applicants'' financial history, income stability, and repayment capability.
Paraprofessional
Lake Superior School District
08.2018 - 08.2021
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Collaborated with teachers to develop and implement individualized education plans for students with special needs.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Facilitated communication between general education and special education staff, promoting effective collaboration on behalf of students'' best interests.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
Education
Associate of Science -
Lake Superior College
Duluth, MN05.2015
Skills
- Schedule Management
- Documentation
- Activity Oversight
- Effective Communication
- Reporting Requirements
- Financial Product Sales
- Account Performance Reviews
- Loan Applications
- Account Documentation
- Credit Analysis
- Debt Management
- Financial Reporting
Accomplishments
Was ranked top Financial Service Representative for multiple months in a row. Bringing in the most money from consumer loans and bringing in the most new member accounts.
Timeline
Paraprofessional
Sauk Centre School District 743
08.2023 - Current
Customer Service Advocate
BlueCross BlueShield
08.2022 - 08.2023
Financial Services Representative
North Shore Federal Credit Union
05.2020 - 08.2021
Paraprofessional
Lake Superior School District
08.2018 - 08.2021
Associate of Science -
Lake Superior College
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