Kailey Ortiz
Edinburg,TX
Summary
Well-qualified Store Manager with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.
Overview
7
7
years of professional experience
Work History
Store Manager
Starbucks
09.2022 - Current
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Improved employee satisfaction by developing and implementing new HR policies and procedures.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
Assistant Store Manager
Starbucks
09.2022 - 09.2022
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Service Manager
HEB Grocery Store
02.2017 - 01.2022
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
Education
Certification - Human Resources
South Texas College
Mcallen, TX12.2020
Certification - Recruiting
South Texas College
Mcallen, TX12.2020
Skills
- Management Development
- Microsoft Office Suite
- Talent Acquisition
- Training and Mentoring
- Promotional Planning
Timeline
Store Manager
Starbucks
09.2022 - Current
Assistant Store Manager
Starbucks
09.2022 - 09.2022
Service Manager
HEB Grocery Store
02.2017 - 01.2022
Certification - Human Resources
South Texas College
Certification - Recruiting
South Texas College