Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Kailey Sheffield

Olive Branch,MS

Summary

Results-oriented Leasing Agent with a proven track record of exceeding occupancy targets through effective sales strategies and exceptional customer service. Adept at conducting property tours, managing leasing processes, and collaborating with property management and maintenance teams. Possesses strong communication skills, a keen understanding of fair housing regulations, and proficiency in property management software. Demonstrated ability to foster positive tenant relationships, contributing to overall tenant satisfaction and retention. Seeking a challenging position to leverage skills and drive success.

Overview

7
7
years of professional experience

Work History

Leasing Consultant

Sandhurst Apartment Management
Southaven, MS
09.2021 - Current
  • Successfully leased and maintained a portfolio of residential units, consistently meeting or exceeding monthly occupancy targets.
  • Conducted property tours, addressed potential tenants' inquiries, and showcased the unique features of each unit.
  • Collaborated with property management to develop effective marketing strategies, resulting in increased lead generation.
  • Facilitated the leasing process, including application processing, background checks, and lease agreement negotiations.
  • Maintained accurate and organized records of resident information, lease agreements, and property availability.
  • Provided exceptional customer service, addressing inquiries and concerns promptly and professionally.
  • Collaborated with team members to ensure a positive customer experience, contributing to high customer satisfaction ratings.
  • Demonstrated effective communication skills while working with diverse clientele.
  • Developed new and improved systems in order to ensure each prospect and new applicant was handled swiftly and smoothly through the application and move in process.
  • Created and closed out work orders for tenants, and collaborated with maintenance crew to ensure quick solutions to problems in apartment.

Waitress

Maria's Cantina
Southaven, MS
08.2016 - 12.2019
  • Provided exceptional customer service by taking orders, delivering food and beverages promptly, and ensuring overall guest satisfaction.
  • Demonstrated product knowledge, including menu items, daily specials, and beverage options, to assist customers in making informed choices.
  • Effectively handled customer inquiries, concerns, and special requests, ensuring a positive dining experience.
  • Collaborated with kitchen staff and management to ensure accurate and timely order delivery.
  • Maintained cleanliness and organization of tables, workstations, and dining areas, contributing to a welcoming atmosphere.

Education

Some College (No Degree) - General Studies

Northwest Community College
Southaven

Skills

  • Lease Agreements
  • Customer Service
  • Market Trends
  • Reporting and Correspondence
  • Sales and Negotiation
  • Communication
  • Organization and Structure
  • Knowledge of Property Management Software
  • Fair-Housing Compliance
  • Detail-Oriented
  • Adaptability
  • Networking

Accomplishments

  • Completed and passed an ASL 1 course with certificate.
  • Received multiple bonuses for leasing the most apartments in a month.

References

References available upon request.

Timeline

Leasing Consultant

Sandhurst Apartment Management
09.2021 - Current

Waitress

Maria's Cantina
08.2016 - 12.2019

Some College (No Degree) - General Studies

Northwest Community College

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Kailey Sheffield