Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Kailey Sylvester

Dracut,MA

Summary

Dynamic Pharmacy Technician with proven expertise at CVS Pharmacy in medication preparation and insurance processing. Recognized for exceptional problem-solving abilities and effective communication, ensuring accurate prescription fulfillment and outstanding customer service. Demonstrated strong organizational skills while training new staff and managing inventory, contributing to a streamlined pharmacy operation.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

CVS Pharmacy
Lowell, MA
07.2021 - Current
  • Administered flu shots and other vaccinations in accordance with pharmacy regulations.
  • Trained new pharmacy staff in procedures and customer service standards.
  • Ordered drugs from wholesalers, and maintained records of incoming shipments.
  • Processed insurance claims and handled billing inquiries.
  • Prepared medications for dispensing by producing and labeling.
  • Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
  • Received written prescriptions or refill requests while verifying information for completeness and accuracy.
  • Filling prescription orders accurately and efficiently.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Provided exceptional customer service, addressing patient questions and concerns with empathy.
  • Communicated with insurance companies for billing purposes.
  • Performed administrative duties such as filing documents, faxing forms, answering phones.

Education

Medical Assisting

Greater Lowell Technical High School
Tyngsboro, MA
05-2022

Skills

  • Insurance processing
  • Inventory management
  • Problem solving
  • Effective communication
  • Attention to detail
  • Time management
  • Data entry accuracy
  • Adaptability and flexibility
  • Organizational skills
  • Multitasking abilities
  • Medication preparation

Affiliations

  • Participated in Flu clinics within CVS. Traveled to multiple locations to administer the Influenza as well as other vaccines.

Certification

  • (CPhT) Nationally Certified Pharmacy Technician

03.21.25

  • (CCMA) Certified Clinical Medical Assistant

05.05.22

References

References available upon request.

Timeline

Pharmacy Technician

CVS Pharmacy
07.2021 - Current

Medical Assisting

Greater Lowell Technical High School

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Kailey Sylvester