Kailey Thompson
Richardson,TX
Summary
Reliable individual with skills and experience as Laboratory Technician with a background of customer service. Smart and committed to job well done and offering exceptional drive. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Senior Lab Technician
Painted Flower Farm
04.2022 - Current
- Sterilized and stored testing equipment and tools according to Standard Operating Procedures (SOPs).
- Maintained safe working environment by adhering to strict safety guidelines and promptly addressing any potential hazards or concerns.
- Played key role in successful completion of research projects, leveraging technical skills and problem-solving abilities to overcome challenges and achieve desired outcomes.
- Compiled test results, generated reports, and presented results to Lab Manager.
- Maintained accurate files and entered test results into computer system. Produced and updated lab records, logbooks, and test procedures.
- Used computers and variety of automated test equipment.
- Increased accuracy of test results through rigorous quality control measures and data validation processes.
- Enhanced laboratory efficiency by implementing new protocols and procedures for sample processing.
- Streamlined workflow for quicker turnaround times, optimizing specimen handling and storage methods.
- Reduced equipment downtime by conducting routine maintenance checks and calibrations as needed.
- Assisted in design of experiments, ensuring appropriate controls and variables were considered.
- Monitored inventory levels of critical supplies, proactively ordering replacements as necessary to prevent delays in project completion timelines.
- Coordinated with suppliers to ensure timely delivery of essential materials, minimizing disruptions to ongoing projects.
- Ensured integrity of analytical results by implementing stringent quality assurance measures, including regular performance evaluations and proficiency testing.
- Evaluated emerging technologies for potential integration into lab operations, recommending cost-effective improvements where applicable.
Bar Manager
Oldham Goodwin Group
09.2020 - 01.2022
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Improved customer service rankings by resolving issues quickly and accurately.
- Followed all safety requirements for alcohol service and maintained network of available ride services for inebriated customers.
- Consulted with managers to organize special events and promotions.
- Checked ID cards and verified bar guests were of legal age.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Decreased waste, following strict recipes and drink measurement protocol.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Crafted popular cocktail menu for customers preferring liquor and spirits to wine.
Waitress/Bartender Apprentice
Rack Daddy's- Coit
02.2019 - 04.2020
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Kept server areas clean and stocked during service hours to increase efficiency while serving tables
- Performed complete opening, closing, and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Greeted new customers, discussed specials, took drink orders, and built immediate positive connections with guests
- Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles, and replenishing supplies
- Collected credit card, cash, and gift certificate payments and dispensed change for cash transactions
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Third Key Manager
Claire Inc
01.2019 - 04.2019
- Counted registers and cleaned and secured store at end of shift
- Assisted primary management with scheduling, interviewing, and other administrative tasks associated with successfully running store
- Learned entire catalog of items to improve recommendations and increase upsells to customers
- Directed employees to create displays, upsell featured items, and tidy store during assigned shifts
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines
- Developed professional relationships to improve retention of key customers.
Sales Associate
The Vapor Bar
05.2018 - 02.2019
- Implemented up-selling strategies, encompassing recommendations of accessories, and complementary purchases
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
- Applied security and loss prevention training toward recognizing risks and reducing store theft
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Tracked stock using company inventory management software
- Maintained records related to sales, returns, and inventory availability
- Processed product returns and assisted customers with other selections
- Educated customers on promotions to enhance sales.
Sales Associate
JC Penney Co Inc
06.2016 - 05.2018
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
- Implemented up-selling strategies, encompassing recommendations of accessories, and complementary purchases
- Applied security and loss prevention training toward recognizing risks and reducing store theft
- Supported efficient and timely replenishment of sales floor merchandise
- Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations
- Balanced and organized cash register by handling cash, counting change, and storing coupons
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention
- Completed setup, breakdown, and product preparation for promotional displays and in-store demonstrations.
Kennel Technician
Rockwall County Veterinary
04.2015 - 04.2016
- Kept animals clean and free of contaminants to promote optimal health
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards
- Cleaned and sanitized animal areas, including managing laundry and collecting waste
- Kept animal coats clean and healthy with regular washing, grooming, and trimming
- Protected animals from care errors by following strict safety procedures, including maintaining clear and secure tags
- Mixed and administered special food formulas to individual animals based on unique dietary needs
- Cared for sick or injured animals by seeking out veterinary care and notifying owners
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact
- Collected animal waste produced on walks and discarded in trash or approved receptacles
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
Education
Associate of Science - Biology
Collin County Community College District
Plano, TX2024
High School Diploma - undefined
Rockwall High School
Rockwall, TX06.2016
Skills
- Understanding of laboratory techniques
- Laboratory safety protocols
- Biohazardous waste disposal
- Specimen handling
- Sampling procedures
- Culture Maintenance
- Quality Control Management
- Managerial experience
- Workflow Coordination
- Computer Software Proficiency
- Inventory Management Abilities
- Issue Troubleshooting
Timeline
Senior Lab Technician
Painted Flower Farm
04.2022 - Current
Bar Manager
Oldham Goodwin Group
09.2020 - 01.2022
Waitress/Bartender Apprentice
Rack Daddy's- Coit
02.2019 - 04.2020
Third Key Manager
Claire Inc
01.2019 - 04.2019
Sales Associate
The Vapor Bar
05.2018 - 02.2019
Sales Associate
JC Penney Co Inc
06.2016 - 05.2018
Kennel Technician
Rockwall County Veterinary
04.2015 - 04.2016
Associate of Science - Biology
Collin County Community College District
High School Diploma - undefined
Rockwall High School
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