Kailey Tufford
Glen Allen
Summary
Driven employee with solid background in hospitality, proven ability to create memorable guest experiences and maintain high standards of service. Successfully managed high-volume guest interactions, ensuring smooth operations and guest satisfaction. Demonstrated strong interpersonal skills, effective problem-solving abilities, and adaptation to dynamic environments.
Overview
4
4
years of professional experience
Work History
Host
Capital Ale House
05.2024 - Current
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
Host
Wood & Iron
01.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Completed daily side work and opening and closing duties without fail.
Shift Lead
The Pit and the Peel
05.2023 - 08.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Opener/Store Closer
Auntie Anne's Pretzels
06.2021 - 08.2023
- Trained new team members on company policies, procedures, and compliance regulations to maintain high-quality service standards.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Center Referee
Richmond Strikers Soccer Club
01.2022 - 07.2022
- Submitted detailed post-game reports to league officials for review and any potential follow-up actions.
- Contributed to a positive atmosphere at games by maintaining a respectful demeanor towards all participants involved in the match.
- Reduced conflicts on the field by effectively communicating decisions to players, coaches, and spectators.
- Promoted sportsmanship among players by addressing inappropriate behavior and issuing penalties when necessary.
Education
High School Diploma -
Glen Allen High School
Glen Allen, VA05-2024
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Conflict resolution
- Attention to detail
- Organizational skills
Accomplishments
- Achieved Dean's List for first semester at Virginia Tech
- A & B Honor Roll throughout High School
Timeline
Host
Capital Ale House
05.2024 - Current
Host
Wood & Iron
01.2024 - Current
Shift Lead
The Pit and the Peel
05.2023 - 08.2024
Center Referee
Richmond Strikers Soccer Club
01.2022 - 07.2022
Opener/Store Closer
Auntie Anne's Pretzels
06.2021 - 08.2023
High School Diploma -
Glen Allen High School
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