Kailey Underwood
Chico,CA
Summary
Flexible individual known for prioritizing patient care experience and supporting individual needs on personal level. Empathetic liaison between physician and doctor with focus on balancing patient concern with physician caseload. Multitalented, diplomatic communicator of broad-scale announcements to patients with confidence and sensitivity to unique impacts on community members. Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management.
Overview
3
3
years of professional experience
Work History
receptionist
Chico Eye Center
Chico, CA
08.2020 - 02.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
Hostess/ Busser/, Food runner
Pete’s Restaurant & Brewhouse
Manteca, Ca
10.2018 - 07.2020
- Answered questions from restaurant patrons regarding menu items.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Delivered correct food items to tables according to order documentation.
- Assisted servers with table settings and beverage refills to support high-volume shifts.
Customer service assistant
Bana Home Decor & Gifts, Pacific
Pacific Grove, CA
08.2017 - 05.2018
- Answered customer questions about product availability and shipment times.
- Managed incoming calls each day with utmost professionalism and knowledgeable service.
- Submitted completed orders quickly to maximize delivery efficiency.
- Capitalized on upsell opportunities by suggesting best-fit offerings from available company products and services.
- Recommended products to customers, thoroughly explaining details.
Education
Diploma -
Las Plumas High School
Oroville, CA06.2017
Associates Degree - Social And Behavioral Science
Butte College
Oroville, CA05.2022
Skills
- Computer Proficiency
- Microsoft Windows
- Microsoft Excel
- Microsoft Outlook
- Appointment Scheduling Software
- Microsoft Office
- Billing and Payment Processing
- Google Drive
- Administrative and Clerical Support
- Patient Appointment Management
- Electronic Health Record (EHR) Software
- Data Entry and Database Software
Timeline
receptionist
Chico Eye Center
08.2020 - 02.2021
Hostess/ Busser/, Food runner
Pete’s Restaurant & Brewhouse
10.2018 - 07.2020
Customer service assistant
Bana Home Decor & Gifts, Pacific
08.2017 - 05.2018
Diploma -
Las Plumas High School
Associates Degree - Social And Behavioral Science
Butte College
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