Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kailey Vulich

Valencia,CA

Summary

Polished and professional I am skilled at counting money, processing payments and building relationships with patrons. Precisely handle all funds to maximize accounting accuracy and meet strict food guidelines and standards. I am Courteous and respectful with guests to maximize loyalty. Hardworking and reliable food worker with strong background in operating cash registers, stocking merchandise and keeping areas clean and neat. Highly organized, proactive and punctual. Operates well within team-oriented environments. Successful Crew Trainer highly effective at building rapport with new team members and helping each get acclimated to the environment, customer needs and restaurant operations.

Overview

3
3
years of professional experience

Work History

Team Lead Trainer

Panera Bread
Valencia, CA
01.2021 - 08.2021
  • Created, updated and implemented training plans in collaboration with restaurant management.
  • Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Trained new team members on restaurant procedures, menu items and performance strategies.
  • Fostered positive environment of learning to support and develop proficient certified team members to limit liability.
  • Modeled role-play scenarios to provide visual demonstration of professional customer service to patrons.
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.

Cashier

STONEFIRE Grill
Valencia, CA
05.2019 - 01.2021
  • Collected empty plates and glasses to minimize bussing requirements between customers.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Responded quickly to customer concerns and inquiries and provided appropriate answers, escalating major issues to a manager immediately.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Enforced staff performance and service standards to deliver consistent and positive customer experiences.
  • Complied with company service standards, including inventory and cash control procedures.
  • Processed customer payments quickly and returned exact change and receipts.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Answered phone inquiries to record takeout orders and respond to service questions.

Lead Brand Representative

Hollister Co.
Valencia, CA
08.2021 - Current
  • Engaged, educated and befriended customers to deliver amazing shopping experience.
  • Completed floorsets, filled floor and rang up customers.
  • Communicated product information with confidence and educated consumers about company.
  • Assisted with daily opening and closing tasks to maintain clean, neat and professional store.
  • Showed understanding of customer's personal style and preferences when offering product advice.
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Reviewed weekly sales ads and monitored price changes.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Trained new employees by providing knowledge of specific store tasks, policies and goals.
  • Supervised new and existing cashiers by verifying accuracy of prices and customers charges.
  • Maintained knowledge of current promotions, policies and security practices regarding payment and exchanges.
  • Created positive shopping atmosphere by greeting customers, answering questions and directing customers to products.

Education

High School Diploma -

Valencia High School
Valencia, CA
06.2021

Skills

  • Customer assistance
  • Customer greeting
  • Coin counting
  • Cash management
  • Customer order recording
  • Credit and cash transactions
  • Issue resolution
  • Cash register operation

Languages

English
American Sign Language

Timeline

Lead Brand Representative

Hollister Co.
08.2021 - Current

Team Lead Trainer

Panera Bread
01.2021 - 08.2021

Cashier

STONEFIRE Grill
05.2019 - 01.2021

High School Diploma -

Valencia High School

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Kailey Vulich