Kailey Vulich
Northridge,CA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Oakridge Landscape
Valencia, CA
04.2024 - Current
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Conducted research on various topics as requested by management.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Key Holder Supervisor
Abercrombie & Fitch
Studio City, CA
09.2022 - 04.2024
- Protected store assets by assisting with audits, routine cycle counts and physical inventory.
- Supervised bank deposits and security procedures to support store opening and closing.
- Collaborated with management to determine key tasks and delegate to staff members.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Resolved customer complaints in a timely manner.
- Implemented loss prevention measures to protect against theft and fraud.
Shift Leader
Hollister.Co
Valencia, CA
02.2021 - 09.2022
- Scheduled staff shifts, considering peak times and individual availability.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Educated customers about offerings, promotions and pricing to boost sales.
- Supervised and led employees to maintain productivity and customer service levels.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Shift Leader
Panera Bread
Valencia, CA
01.2020 - 02.2021
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Upheld company standards and compliance requirements for operations.
- Evaluated employee performance, delivering individualized feedback and praise.
- Managed daily workflow and scheduled staff for adequate coverage.
- Fostered a team-oriented environment to increase morale and productivity.
Education
High School Diploma -
Valencia High School
Valencia, CA05-2021
Skills
- Training and development
- Team collaboration
- Conflict resolution
- Data entry
- Office management
- Customer service
- Sales strategies
- Cash handling
- Loss prevention
- POS system proficiency
Timeline
Administrative Assistant
Oakridge Landscape
04.2024 - Current
Key Holder Supervisor
Abercrombie & Fitch
09.2022 - 04.2024
Shift Leader
Hollister.Co
02.2021 - 09.2022
Shift Leader
Panera Bread
01.2020 - 02.2021
High School Diploma -
Valencia High School
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