Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kailey Winter

Seneca Falls,NY

Summary

Compassionate Direct Support Professional with extensive experience at Mozaic, enhancing client well-being through emotional support and effective communication. Skilled in medication management and community integration, I foster trust-based relationships while promoting healthy lifestyles. Committed to improving quality of life, I adapt to client needs with professionalism and empathy.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Direct Support Professional Caregiver

Mozaic
08.2023 - Current
  • Provided emotional support to enhance client well-being and independence.
  • Maintained accurate records of client progress and care plans.
  • Communicated effectively with families and healthcare professionals regarding client needs.
  • Implemented safety protocols to ensure a secure environment for clients.
  • Participated in ongoing training to improve caregiving skills and knowledge.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
  • Improved client quality of life by providing assistance with daily living activities such as bathing, grooming, dressing, feeding, toileting assistance.
  • Provided reliable transportation for clients to attend medical appointments, social outings, or other community-based events as needed.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Managed medications for clients, ensuring proper dosages were taken on schedule and any side effects were promptly reported to healthcare professionals.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Promoted healthy lifestyles for clients by assisting with meal planning, grocery shopping, and preparing nutritious meals.
  • Established trust-based relationships with clients by consistently demonstrating respect, empathy, reliability, and genuine concern for their wellbeing.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Demonstrated flexibility in adapting to changing client needs or scheduling requirements while maintaining a high level of professionalism at all times.
  • Assisted clients with daily living activities and personal care routines.

Direct Support Professional Caregiver

Lochland School
06.2023 - 11.2023
  • Helped clients manage money, pay bills, and shop for groceries or personal items.
  • Ensured a safe and comfortable living environment for clients through regular housekeeping tasks and proactive maintenance reporting.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Communicated effectively with families and healthcare professionals regarding client needs.
  • Implemented safety protocols to ensure a secure environment for clients.
  • Participated in ongoing training to improve caregiving skills and knowledge.
  • Provided reliable transportation for clients to attend medical appointments, social outings, or other community-based events as needed.
  • Promoted healthy lifestyles for clients by assisting with meal planning, grocery shopping, and preparing nutritious meals.
  • Demonstrated flexibility in adapting to changing client needs or scheduling requirements while maintaining a high level of professionalism at all times.

Cashier, Stocker

Speedway Gas Station
01.2020 - 11.2020
  • Collaborated with team members to develop individualized care strategies.
  • Adapted quickly to changing client circumstances and needs.
  • Assisted clients in achieving personal goals through tailored support in areas such as mobility training, communication skills development, and community integration activities.
  • Served as a knowledgeable advocate for clients during interactions with external agencies or service providers ensuring their rights, preferences, and needs were respected.
  • Provided exceptional customer service by addressing inquiries and resolving issues effectively.
  • Operated point-of-sale systems accurately, ensuring smooth transaction processes.
  • Assisted in maintaining cleanliness and organization of the gas station environment.
  • Monitored fuel inventory levels, reporting discrepancies to management promptly.
  • Educated customers on promotions and services to enhance their experience.
  • Conducted regular safety checks to ensure compliance with health regulations.
  • Maintained accurate records of fuel deliveries, preventing inventory discrepancies or shortages.
  • Trained new employees on company policies, safety procedures, and customer service best practices.
  • Demonstrated knowledge of local regulations regarding fuel storage/handling; maintaining compliance consistently.
  • Organized and stocked shelves to ensure product availability and optimal presentation.
  • Assisted in inventory management by tracking stock levels and reporting discrepancies.

Deli Associate, Cashier

Tops
08.2019 - 01.2020
  • Maintained cleanliness and safety standards in storage areas and sales floor.
  • Collaborated with team members to facilitate efficient restocking processes.
  • Utilized inventory management systems to update stock records accurately.
  • Implemented labeling strategies for easy identification of products on shelves.
  • Assisted customers with deli product selections, enhancing overall shopping experience.
  • Operated slicing equipment safely and efficiently, preparing meats and cheeses for display.
  • Collaborated with team members to manage inventory and restock supplies as needed.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Monitored product freshness and rotated stock regularly to ensure optimal quality for customers.
  • Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
  • Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Prepared high-quality sandwiches, salads, and other deli products for customers, resulting in repeat business.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Maintained clean and organized checkout area to enhance operational efficiency.
  • Processed customer transactions accurately and efficiently using point-of-sale systems.

Deli Associate

Walmart
04.2019 - 07.2019
  • Supervised children during playtime, ensuring a safe and engaging environment.
  • Assisted with homework, promoting educational development and problem-solving skills.
  • Organized activities to foster creativity and physical activity among children.
  • Communicated effectively with parents regarding children's progress and daily experiences.
  • Maintained cleanliness and organization of deli area, ensuring compliance with health standards.
  • Followed food safety protocols consistently, minimizing waste and maintaining quality standards.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Ensured timely replenishment of supplies during peak hours, minimizing potential disruptions to customer service levels.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Opened new inventory and rotated stock by dates to maintain freshness.
  • Contributed to positive customer experiences by promptly addressing concerns and providing knowledgeable product recommendations.
  • Handled customer complaints professionally and efficiently, resolving issues to the satisfaction of both the customer and management.

Babysit in Home

Babysitters
08.2018 - 07.2019
  • Assisted customers with inquiries, ensuring a positive shopping experience.
  • Collaborated with team members to manage high-volume sales periods effectively.
  • Handled cash and credit transactions, ensuring adherence to cash handling procedures.
  • Supported inventory management by restocking shelves and monitoring product levels.
  • Prepared nutritious meals and snacks tailored to dietary restrictions.
  • Managed schedules for multiple children, balancing various needs and priorities efficiently.
  • Maintained cleanliness and organization of play areas, enhancing safety and usability.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Played games, worked on puzzles, and read books to young children.
  • Prepared healthy, age-appropriate snacks and meals.

Education

High School Diploma -

Waterloo High School
Waterloo, NY
06.2015

Skills

  • Disability awareness
  • Emotional support
  • Meal preparation
  • Personal hygiene assistance
  • Community integration
  • Transportation assistance
  • Patient care
  • Self-advocacy support
  • Activity planning
  • Healthcare coordination
  • Physical assistance
  • Adaptive equipment use
  • First aid and CPR
  • Respectful and compassionate
  • Special needs care
  • Daily living assistance
  • Medication management
  • Strong ethics
  • Multitasking and organization
  • Supportive companionship
  • Behavior redirection
  • ADL assistance
  • Elderly care
  • Behavioral management
  • Client documentation
  • HIPAA compliance
  • Heavy lifting
  • Time management
  • Compassionate communication
  • Documentation
  • Patient management
  • Case management
  • Medical records management
  • Dementia care
  • Complex Problem-solving

Certification

CPR, lift, meds, food consistency’s

Timeline

Direct Support Professional Caregiver

Mozaic
08.2023 - Current

Direct Support Professional Caregiver

Lochland School
06.2023 - 11.2023

Cashier, Stocker

Speedway Gas Station
01.2020 - 11.2020

Deli Associate, Cashier

Tops
08.2019 - 01.2020

Deli Associate

Walmart
04.2019 - 07.2019

Babysit in Home

Babysitters
08.2018 - 07.2019

High School Diploma -

Waterloo High School

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