Kailey Cail
Gatesville,TX
Summary
Dedicated hospitality professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Holiday Inn Express & Suites Gatesville
12.2023 - Current
- Improved overall guest satisfaction by implementing well-coordinated staff training programs and exceptional customer service initiatives.
- Managed daily operations for smooth functioning of the hotel, ensuring high-quality standards in all departments.
- Streamlined front office procedures to enhance efficiency and improve check-in/check-out experiences for guests.
- Implemented preventive maintenance programs, assuring optimal condition and functionality of hotel facilities and equipment.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Implemented staff training programs that improved service quality and increased customer loyalty.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Handled cash accurately and prepared deposits.
- Assisted in recruiting, hiring and training of team members.
Operations Manager
Holiday Inn Express & Suites Gatesville
04.2023 - 12.2023
- Managed daily hotel operations, ensuring smooth functioning and excellent customer service.
- Improved guest satisfaction by implementing efficient operational processes and enhancing staff training programs.
- Facilitated seamless communication between departments to enhance overall efficiency and effectiveness.
- Reduced staff turnover by providing ongoing training, support, and mentorship to team members.
- Streamlined housekeeping operations by implementing efficient scheduling and task allocation systems.
- Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
- Managed staff schedules and maintained adequate coverage for all shifts.
Daycare Teacher
Gateway Learning Center
08.2020 - 01.2022
- Increased daycare student's social skills by incorporating group activities and cooperative play into daily routines.
- Promoted language acquisition in young learners with engaging storytelling, songs, and word games.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Developed strong relationships with parents through regular communication about their child's progress and needs.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
Dietary Aide
Hillside Medical Lodge
07.2019 - 08.2020
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
- Streamlined meal assembly processes for faster service without compromising quality or accuracy.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
- Assisted dietitians in monitoring patient progress, adjusting meal plans as needed based on feedback from healthcare providers.
Education
High School Diploma -
Galena High School
Reno, NV05.2017
Skills
- Workflow Coordination
- Operations Management
- Business operations knowledge
- Employee Scheduling
- Team leadership expertise
- Food safety and sanitation
- Excellent Communication
- Multitasking Abilities
- Goal Setting
- Staff training/development
- Relationship Building
Certification
- First Aid/CPR Certified
- Texas Food Manager Certification
Timeline
Assistant General Manager
Holiday Inn Express & Suites Gatesville
12.2023 - Current
Operations Manager
Holiday Inn Express & Suites Gatesville
04.2023 - 12.2023
Daycare Teacher
Gateway Learning Center
08.2020 - 01.2022
Dietary Aide
Hillside Medical Lodge
07.2019 - 08.2020
High School Diploma -
Galena High School
- First Aid/CPR Certified
- Texas Food Manager Certification
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