Kailey Kaneshiro
Hayden
Summary
Results-driven Executive Support Professional with 6+ years of experience in administrative leadership and operations. Adept at managing schedules, coordinating meetings, and handling confidential communications with discretion. Skilled in aligning executive priorities with strategic initiatives, ensuring seamless collaboration across teams. Known for streamlining workflows, enhancing efficiency, and facilitating high-level decision-making in fast-paced environments. A proactive problem-solver with a keen ability to anticipate needs and drive operational excellence.
Overview
12
12
years of professional experience
Work History
Senior Executive Assistant
Resilient Pediatri Directy Primary Care
01.2023 - Current
- Managed executive calendars and coordinated meetings, ensuring seamless scheduling and prioritization of executive tasks.
- Drafted and handled confidential communications, maintaining professionalism and discretion in all provider interactions.
- Streamlined internal workflows, resulting in a 20% reduction in operational delays and improved cross-department collaboration.
- Designed and implemented process improvements that enhanced operational efficiency by 80%, optimizing day-to-day operations.
- Coordinated logistics for educational seminars and events, contributing to a 20% increase in patient acquisition and professional partnerships.
- Developed and executed referral programs, increasing internal referrals by 50% and enhancing patient retention.
- Managed office operations, overseeing a $2,000 supply budget and reducing costs by 25% through effective resource allocation.
- Monitored financial transactions and prepared expense reports, ensuring accuracy and supporting transparent business operations.
- Executive Calendar Management
- New Hire Onboarding
- Project & Event Management
- Office Operations & Budgeting
- Client & Vendor Relations
- Process Improvement
- Confidential Correspondence
- CRM & Workflow Optimization
- Social Media & Marketing Strategies
Administrative Assistant
Katherine Masaki, DDS
01.2019 - 01.2021
- Managed daily operations for a practice with multiple providers and staff, streamlining workflows to enhance collaboration and foster an inclusive culture.
- Identified operational inefficiencies and implemented solutions that increased productivity by 30% and enhanced patient and staff satisfaction.
- Expanded services by assisting in the development of a new urgent care department, enhancing patient accessibility and business growth.
- Oversaw calendar management for the clinic, coordinating provider schedules, patient appointments, and staff meetings to ensure efficient use of time and seamless daily operations.
- Led a rebranding initiative with website development, social media management, and marketing materials, increasing patient inquiries by 30%.
- Coordinated outreach events to strengthen community partnerships, raising local engagement by 40%.
Senior Executive Assistant
Heart of Hope Health
01.2021 - 01.2023
- Designed and implemented a Medical Assistant Handbook and Cheat Sheet, standardizing procedures and improving workflow efficiency, leading to a 30% reduction in onboarding time for new staff and more cohesive patient care.
- Delivered educational presentations on patient-centered care at Hawaii Pacific Health's Kapiolani Medical Center in 2015 and 2016, contributing to the organization's mission to enhance patient engagement and service quality.
- Identified inefficiencies in daily workflows and implemented solutions that increased operational efficiency, reduced administrative errors, and improved overall team performance.
Medical Assistant
Kapiolani Medical Specilists
01.2014 - 01.2017
- Supported healthcare providers by improving workflow efficiency and enhancing patient care.
- Streamlined scheduling and documentation processes, which contributed to increased patient satisfaction and optimal provider productivity.
- Participated in patient-centered care initiatives and identified areas for operational improvement.
Education
Bachelors - Nursing
Chaminade University of Honolulu
12.2025
Associate in Applied Science - Medical Assisting
Heald College
Skills
- EXECUTIVE CALENDAR MANAGEMENT
- NEW HIRE ONBOARDING
- PROJECT & EVENT MANAGEMENT
- OFFICE OPERATIONS & BUDGETING
- CLIENT & VENDOR RELATIONS
- PROCESS IMPROVEMENT
- CONFIDENTIAL CORRESPONDENCE
- CRM & WORKFLOW OPTIMIZATION
- SOCIAL MEDIA & MARKETING STRATEGIES
- GOOGLE SUITES
- DOCUSIGN
- SLACK
- MICROSOFT PROGRAMS
- CALENDLY
- ZOOM
- TRELLO
Accomplishments
- Phi Theta Kappa Member
- National Honor Society
Technical Acumen
- Google Suites
- Docusign
- Slack
- Microsoft programs
- Calendly
- Zoom
- Trello
Timeline
Senior Executive Assistant
Resilient Pediatri Directy Primary Care
01.2023 - Current
Senior Executive Assistant
Heart of Hope Health
01.2021 - 01.2023
Administrative Assistant
Katherine Masaki, DDS
01.2019 - 01.2021
Medical Assistant
Kapiolani Medical Specilists
01.2014 - 01.2017
Bachelors - Nursing
Chaminade University of Honolulu
Associate in Applied Science - Medical Assisting
Heald College