Kaili Danuser
Mineola
Summary
Dynamic independent contractor with a proven track record at Spark, excelling in client relationship building and project management. Renowned for delivering exceptional customer service and implementing effective problem-solving strategies, resulting in increased client retention and satisfaction. Proficient in specialized software tools, ensuring operational efficiency and adaptability in fast-paced environments.
Overview
1
1
year of professional experience
Work History
Independent Contractor
Spark
01.2024 - 10.2024
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Delivered outstanding customer service by quickly resolving client concerns.
- Consulted with customers to assess needs and propose optimal solutions.
- Offered creative problem-solving techniques when faced with unexpected obstacles during the course of a project.
- Negotiated contracts with clients, ensuring clear communication of project scope and expectations for both parties.
- Maintained detailed records of project progress, expenses, and communications for accurate invoicing and future reference.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Maintained database systems to track and analyze operational data.
- Collected, arranged, and input information into database system.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.
- Utilized specialized software tools when necessary to enhance productivity or meet specific client requirements.
- Analyzed user feedback to gather input and identify areas required for improvement.
- Observed packing operations to verify conformance to specifications.
Education
GED -
Brookeland High School
Brookeland, TX2009
Skills
- Client relationship building
- Workload management
- Deadline adherence
- Safety compliance
- Project management
- Scheduling
- Schedule management
- Error correction
- Requirements gathering
- Records coordination
- Service marketing
- Client consultation
- Industry regulations knowledge
- Performance metrics
- Customer retention strategies
- Work inspections
- Cost control strategies
- Time management
- Attention to detail
- Customer support
- Problem-solving
- Critical thinking
- Task prioritization
- Proficient in software
- Content writing
- Multitasking and organization
- Client communication
- Client management
- Multitasking Abilities
- Organizational skills
- Decision-making
- Multitasking
- Excellent communication
- Conflict resolution
- Written communication
- Reliability
- Effective communication
- Adaptability and flexibility
- Operational efficiency
- Self motivation
Timeline
Independent Contractor
Spark
01.2024 - 10.2024
GED -
Brookeland High School
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