Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Volunteer
Timeline
Generic

Kaili Doyle

Dover

Summary

Experienced Shift Manager with over 6 years of experience in a quick-service restaurant. Serv-Safe certified with comprehensive experience across various food service positions. Skilled in managing food inventory, ordering products, decision making, and managing the POS system. Outgoing and energetic individual with excellent customer service skills, consistently building strong relationships with customers.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Shift Supervisor

Moe's Italian Sandwiches
06.2017 - Current
  • Effectively manage food operations during peak hours taking up to 150 orders a day.
  • Manage 4 wholesale accounts.
  • Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Interpreted work order information and specifications through various online ordering platforms to plan, schedule and complete orders precisely.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Completed cash and credit card transactions accurately using POS software.
  • Trained new employees and delegated daily tasks and responsibilities.

Administrative Support Assistant

Mad Moe Corporation
09.2024 - 12.2024
  • Learning franchise operations and multi-location management with Toast POS system.
  • Assist in creating new product development and preparing agenda for franchise meetings.
  • Assist in market research and develop promotional offerings to increase sales.
  • Conduct store visits to introduce new marketing materials.
  • Create a training plan for new franchisees.
  • Learn menu food costing and strategic menu management

Food Service Associate

Moe's Italian Sandwiches
12.2020 - 05.2021
  • Gained time management and customer service skills working at Moe's Italian Sandwiches busiest location
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Greeted visitors, answered questions, and accepted payments.
  • Handled cash transactions with accuracy, balancing registers at the end of shifts.

Secret Shopper

Mad Moe Inc.
01.2021 - 02.2021
  • Identified areas of improvement for businesses by analyzing employee interactions, product placement, and overall atmosphere at each of the 16 locations.
  • Assisted in the development of more effective training programs by providing detailed feedback on employee behavior and knowledge.
  • Validated staff knowledge about products or services offered by discreetly asking questions during the shopping experience.

Education

Bachelor of Science - Hotel & Hospitality Management

University of New Hampshire
01-2025

High School Diploma -

Newburyport High School
2019

Skills

  • Attendance oversight
  • Shift reporting
  • Strong interpersonal skills
  • Food services management
  • Health and safety standards
  • Conflict resolution
  • Inventory management

Websites

Accomplishments

  • Front of House Manager for my Gourmet Dinner senior capstone event, a Renaissance-themed, 7 course dinner complete with wine pairings for 200 ticketed guests. Confidently led and managed front of house service staff and worked in conjunction with the back of house staff to successfully execute the event. Supplemental duties as assistant GM, dining room manager, and organizing entertainment fell under FOH management. Responsible for creating a training manual for all serving staff and organizing and executing mandatory training sessions for Presidential Style Service.


Certification

  • Serv-Safe Food Protection Manager - Dec 2023
  • Hospitality Beverage Specialist - Society of Wine Educators - Nov 2024

Volunteer

Thunder Over NH Air Show 

Sept 2023

Bartender

Worked serving alcohol in private chalet tents during the Pease airshow event

Timeline

Administrative Support Assistant

Mad Moe Corporation
09.2024 - 12.2024

Secret Shopper

Mad Moe Inc.
01.2021 - 02.2021

Food Service Associate

Moe's Italian Sandwiches
12.2020 - 05.2021

Shift Supervisor

Moe's Italian Sandwiches
06.2017 - Current

High School Diploma -

Newburyport High School

Bachelor of Science - Hotel & Hospitality Management

University of New Hampshire

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Kaili Doyle