KAILI DUGAN

- Managed a multi-line phone system and warmly greeted patients.
- Enhanced client retention through exceptional customer service, both in-person and over the phone.
- Maximized appointment availability by coordinating schedules for veterinarians and clients.
- Streamlined patient scheduling, check-in, check-out, and billing processes.
- Conducted patient intake interviews, recording and documenting relevant information.
- Entered data from pet records and office visits into the computer system.
- Coordinated referrals through insurance and other medical specialists, documenting details in patient charts.
- Processed medical insurance claims and payments.
- Registered and verified patient records before triage, ensuring the information was up to date.
- Provided support to office staff and assisted with operational requirements through various administrative tasks.

• - Maintained a clean and organized workspace to enhance productivity and ensure safety.
  - Fostered a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  - Engaged with customers during busy periods to promote a fun and positive environment.
  - Contributed to a positive team atmosphere by effectively communicating and collaborating with colleagues.

- Managed a multi-line phone system and greeted patients warmly.
- Provided compassionate support during critical situations, building trust with clients.
- Streamlined patient check-ins to reduce wait times.
- Triaged incoming patients to assess their treatment needs and urgency.
- Improved the accuracy of medical records by updating information at each visit.
- Maintained the office and waiting room, ensuring that common areas were clean and tidy.
- Assisted veterinarians in delivering timely care to patients through effective communication and coordination of services.
- Increased the accuracy of medical records by diligently updating patient information during each visit.
- Streamlined office operations to enhance efficiency by organizing files and maintaining a clean reception area.

- Positioned animals for diagnostic imaging, including X-rays and scans.
- Assisted in administering medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by supporting veterinarians during examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected examination areas, surgical equipment, and kennels to prevent the spread of diseases and control odors.
- Assisted with administering medications and treatments.
- Accurately documented all patient information.
- Improved client communication regarding pet health.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.

• - Organized racks and shelves to enhance the store's visual appeal, engage customers, and promote specific merchandise.
  - Efficiently handled cash transactions while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  - Built strong relationships with customers to encourage repeat business.
  - Managed returns, exchanges, and refunds in accordance with store policy.

- Positioned animals for diagnostic imaging, including X-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by supporting veterinarians during examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected examination areas, surgical equipment, and kennels to prevent disease and control odors.
- Provided compassionate care for animals during their treatment and recovery from illnesses or injuries.
- Improved client relations through effective communication and education about pet health needs.
- Administered medications to animals in treatment and documented any changes in their condition.
- Offered customer support to clients by answering questions and addressing concerns.
- Recorded symptoms and documented medical observations to inform treatment decisions.

- Participated in training programs to enhance hospitality skills and stay updated on industry trends.
- Maintained records of participant attendance and progress to inform future planning.
- Designed mentally stimulating activities, including trivia games and puzzles, to promote cognitive health.
- Built trust and rapport with participants through regular communication and support.
- Provided personalized care and one-on-one interactions to support residents' emotional well-being.
- Organized and led various activities, such as arts, crafts, and outings, to enhance resident engagement.
- Communicated clearly with staff, residents, and families about upcoming events and necessary accommodations.

- Stocked the kennel and cleaning supplies to ensure proper inventory for daily operations.
- Assisted with grooming services, including bathing, brushing, nail trimming, and ear cleaning, to enhance pet hygiene and health.
- Managed challenging situations with distressed or aggressive animals using patience and appropriate restraint methods.
- Maintained detailed records of each animal's care, including feeding schedules, exercise routines, and any special requirements.

- Demonstrated strong multitasking skills by managing multiple tables at once while maintaining high service quality.
- Served food and beverages promptly, focusing on customer needs.
- Collaborated with team members during busy shifts to ensure efficient workflow and provide excellent guest experiences.
- Built warm relationships with regular customers.
- Completed opening and closing duties to prepare the dining area for smooth service transitions.

- Effectively managed high-volume dining periods by utilizing strong time management and multitasking skills.
- Fostered a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Built warm relationships with regular customers.
- Oversaw daily operations of the service team, delegated tasks, and trained new staff members.
- Addressed customer complaints professionally, resolving issues with diplomatic acknowledgment and a commitment to service.
- Maintained up-to-date knowledge of the menu and promotions, recommending specific items based on customer preferences and food allergies.
- Exhibited enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.