Kaili Dugan
Colorado Springs,CO
Summary
Dedicated worker with excellent communication, time management and computer skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Veterinary Assistant
Belcaro Animal Hospital
Denver , CO
01.2023 - 05.2023
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Released patients to owners with care directions from veterinary staff.
- Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
- Cleaned and maintained kennels, holding areas and surgical rooms.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
- Assisted laboratory tests, x-rays and other diagnostic tests to check animal health.
- Supported euthanasia procedures and disposal following regulations and owner preferences.
- Answered multiple line phone system for busy animal care facility and responded to questions regarding pricing and services.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Took messages from patients and promptly relayed to appropriate staff.
Retail Sales Associate
Bath & Body Works
Denver , United States
10.2022 - 12.2022
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Informed customers of current store promotions to encourage additional sales purchases.
- Greeted customers and helped with product questions, selections and purchases.
- Folded and arranged merchandise in attractive displays to drive sales.
- Maintained clean sales floor and straightened and faced merchandise.
- Issued receipts and processed refunds, credits or exchanges.
- Increased sales and customer satisfaction through personalized servicing.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Veterinary Assistant
Park Hill Veterinary Medical Center
Denver, Co
02.2022 - 06.2022
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Administered medications to animals in treatment and documented changes in condition.
- Answered owner animal health questions and advised on best care practices.
- Collected patient biopsies and blood samples for laboratory analysis.
- Obtained information and history from clients to maintain medical charts.
- Trained new veterinary staff on office procedures and requirements.
- Restocked and sanitized exam rooms for ample supplies and disease control.
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
Veterinary Assistant
Bear Valley Veterinary Care Center
Lakewood, CO
07.2021 - 12.2021
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
- Administered medications to animals in treatment and documented changes in condition.
- Recorded symptoms and documented medical observations to inform Technician during dentals.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health
- Cleaned, sterilized and maintained kennels, operating rooms and surgical equipment
Activity Director
Sagora Senior Living
San Angelo, TX
02.2021 - 06.2021
- Designed wide variety of activities to stimulate interest, involvement and engagement of patients.
- Performed assessments on activity programs to determine what specific activities were suitable.
- Developed monthly life enrichment calendar and published electronically and in print.
- Planned resident outings and special events to mark holidays and celebrate special occasions.
- Created and delivered recreational programs for small and large groups of residents.
- Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
- Arranged outings as part of recreational program.
- Drafted budgets for programs and ordered materials that were needed for certain activities.
- Developed and lead intergenerational activities to encourage mental agility of patients.
- Developed and maintained connections with performers, agents and promoters to accumulate robust options for entertainment activation.
- Conducted site visits, artist walkthrough and other pre-event meetings with third parties to explain event objectives, site restrictions and performance expectations.
- Stayed abreast of entertainment offerings within marketplace to evaluate and report trends, opportunities and competition.
Concierge
Brayden Park Assisted Living & Memory Care
San Angelo, Tx
12.2020 - 06.2021
- Greeting guests, scheduling (visitations, events, activities), filing, organizing, multitasking, memorization of residents & guests, hosting & decorating, new ideas for activities/outings/events, creativity
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Arranged for transportation to and from airport, train station and events for visitors.
- Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
- Scheduled deliveries of flowers, gifts, and other products and made reservations for spa services and dining.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Kennel Attendant
Tender Care Veterinary Center
01.2020 - 07.2020
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Kept animals clean and free of contaminants to promote optimal health.
- Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
- Provided top-notch customer service to every customer and exceptional care to animals.
- Maintained and updated daily log of time spent with dogs for calculating payments, itemizing activities and services provided.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
- Maintained animal health and wellbeing by brushing coat, trimming nails, cleaning ears and providing other types of basic care.
- Monitored animal behavior and completed examinations to identify illnesses, injuries or potential diseases.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
Kennel Attendant
Champdog Park
Colorado Springs, CO
01.2018 - 01.2019
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Kept animals clean and free of contaminants to promote optimal health.
- Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
- Maintained and updated daily log of time spent with dogs for calculating payments, itemizing activities and services provided.
- Worked 8 to 12-hour shifts with oversight 15-40 animals in kennels or holding pens.
- Protected animals from care errors by maintaining clear and secure tags.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites and hair mats.
Education
Associates - Veterinary Assistant
Pima Medical Institute
Colorado Springs, CO2009
High School Diploma -
New Horizons Alternative School
Colorado Springs, CO08.2008
Skills
- Relationship/ Team Building
- Compassionate/ Customer Friendly personality
- Retail Effectiveness
- Selling Price Recommendations
- Time Management with the ability to Multi-task
- Ability to learn new skills quickly
- Lab Operations
- Client Education
- Routine Examinations
- Medical Charting
- Animal Vaccinations
Certification
- Bad Veins: The Sequal, Blue River PetCare - 2023
Bad Veins: The Sequel
- 20-930461 ia approved by the AAVSB RACE program to offer a total of 1.0 CE credits
Timeline
Veterinary Assistant
Belcaro Animal Hospital
01.2023 - 05.2023
Retail Sales Associate
Bath & Body Works
10.2022 - 12.2022
Veterinary Assistant
Park Hill Veterinary Medical Center
02.2022 - 06.2022
Veterinary Assistant
Bear Valley Veterinary Care Center
07.2021 - 12.2021
Activity Director
Sagora Senior Living
02.2021 - 06.2021
Concierge
Brayden Park Assisted Living & Memory Care
12.2020 - 06.2021
Kennel Attendant
Tender Care Veterinary Center
01.2020 - 07.2020
Kennel Attendant
Champdog Park
01.2018 - 01.2019
Associates - Veterinary Assistant
Pima Medical Institute
High School Diploma -
New Horizons Alternative School
Similar Profiles
BRANDY WESSELSBRANDY WESSELS
Veterinary Assistant at Walker Animal Hospital, Ark Animal HospitalVeterinary Assistant at Walker Animal Hospital, Ark Animal Hospital
Kimberly TroxelKimberly Troxel
Assistant Hospital Manager/Inventory Manager/Training Manager at Everhart Animal Hospital PVCC & Interim HM, Pfennig Lane Animal Hospital PVCCAssistant Hospital Manager/Inventory Manager/Training Manager at Everhart Animal Hospital PVCC & Interim HM, Pfennig Lane Animal Hospital PVCC
Chutinan SuwannasingChutinan Suwannasing
Veterinary Doctor at Part time job at Mohtaulek animal clinic, Puurr+pet hospital, Small Animal Teaching Hospital CUVETVeterinary Doctor at Part time job at Mohtaulek animal clinic, Puurr+pet hospital, Small Animal Teaching Hospital CUVET
Collin LylesCollin Lyles
Correctional Sergeant at Colorado Department Of CorrectionsCorrectional Sergeant at Colorado Department Of Corrections
Matthew MulfordMatthew Mulford
Cybersecurity Analyst at Systems Planning & Analysis, Inc.Cybersecurity Analyst at Systems Planning & Analysis, Inc.