Kaili Dugan

• Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Explained policies and reviewed documentation to obtain signatures
• Updated and maintained rental agreement files and documents
• Collected payment by processing credit card transactions
• Contacted customers and billing parties about overdue rentals and requested expected date of return

Other Clinics as Veterinary Assistant: Park Hill Veterinary Medical Center- (01/2022-10/2022), Bear Valley Veterinary Medical Center- (07/2021-01/2022), Tender Care Veterinary Clinic (02/2019-10/2019), ChampDog Park- (01/2018-01-2019)

• Scheduled and confirmed appointments.
• Answered and directed incoming calls using multi-line telephone system.
• Processed payments and updated accounts to reflect balance changes.
• Restrained and stabilized animals during examination and treatment to prevent injuries.
• Obtained information and history from clients to maintain medical charts.
• Communicated with veterinarians and staff members to keep patient flow.
• Released patients to owners with care directions from veterinary staff.
• Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
• Capable of performing Vaccinations, Blood Draws, ProHeart 6 & 12, SQ fluids, nails trims, laser treatments
• Fill Prescriptions
• Experience with fear-free clinic
• Knowledge of Cornerstone

• Researched ideas for programs and activities, utilizing participants suggestions and feedback to align with delivery objectives
• Managed inventory and ordered new supplies for activities when stock was running low
• Collaborated with clinical support staff and care professionals to establish team-based, patient- centered care approach
• Managed individual budgeted activities expenditures to minimize operational costs
• Planned programs of events or schedules of activities
• Planned, organized or led exercise routines, athletic events or arts and crafts
• Communicated clearly with coworkers using radio, phone and text to stay on top of operations needs
• Acknowledged and greeted guests entering or leaving building, promoting pleasant environment
• Directed incoming calls and messages to appropriate staff or residents
• Entered work orders for housekeeping, pest control and maintenance issues
• Handled mail and package deliveries, keeping items secure
• Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries
• Spoke with residents to make conversation, answer questions or to respond to complaints.