Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kaili Hancock

Campbellsburg,KY

Summary

Dedicated professional with a strong work ethic and exceptional communication skills developed at Malones. Proven track record in enhancing customer satisfaction through attentive service and effective problem-solving. Recognized for driving sales growth through upselling techniques while maintaining quality in fast-paced environments. Experienced in healthcare operations, compliance, and patient service management, with strengths in multi-area management and quality assurance.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Server

Malones
06.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Host

Malones
10.2023 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
  • Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.

Barista

Starbucks
06.2021 - 10.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.

Patient Care Assistant

Norton Healthcare
03.2024 - 08.2024
  • Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
  • Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Enhanced patient comfort by providing compassionate and attentive care.
  • Aided in the prevention of bedsores through regular repositioning of patients according to care plans.
  • Gathered medical information, weight and height measurements and vital signs.
  • Monitored vital signs regularly, assisting in early identification of potential health issues.
  • Supported patient mobility needs with correct assistive devices and proper body mechanics to prevent injuries.
  • Facilitated effective communication between patients, families, and healthcare staff to ensure understanding and address concerns.
  • Prioritized confidentiality by diligently adhering to HIPAA regulations when handling sensitive patient information.
  • Contributed to a safe and hygienic environment by maintaining cleanliness of patient rooms and common areas.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.

Education

High School Diploma -

Oldham County High School
Buckner, KY
06-2022

No Degree - Nursing

Jefferson Community And Technical College
Louisville, KY

No Degree - Nursing

Western Kentucky University
Bowling Green, KY

Some College (No Degree) - Nursing

Galen College of Nursing
Louisville, KY

Skills

  • Strong work ethic
  • Written and verbal communication
  • Emotional support
  • Goal setting
  • Time management
  • Attention to detail
  • Team player
  • Problem solving

Certification

CPR

Timeline

Server

Malones
06.2024 - Current

Patient Care Assistant

Norton Healthcare
03.2024 - 08.2024

Host

Malones
10.2023 - Current

Barista

Starbucks
06.2021 - 10.2024

High School Diploma -

Oldham County High School

No Degree - Nursing

Jefferson Community And Technical College

No Degree - Nursing

Western Kentucky University

Some College (No Degree) - Nursing

Galen College of Nursing

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