Kaili Pope
Oklahoma City
Summary
Dynamic customer service professional with experience at Cabela's, adept at complaint handling and client relations. Recognized for boosting team morale and enhancing customer loyalty through effective problem resolution. Proven ability to prioritize tasks and maintain quality control in fast-pace settings. I have recently finished my phlebotomy certification and I’m excited to expand my horizons in a new field of work.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Cabela's
05.2023 - Current
- I maintained knowledge of company policies and procedures for effective support.
- Also adapted to changing environments and priorities while managing multiple tasks.
- I resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
Stay at Home Mom
Myself
07.2021 - 08.2022
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all house members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
Waitress
Pickles Restaurant
08.2022 - 04.2023
- Delivered exceptional customer service by promptly addressing guest inquiries and ensuring satisfaction.
- Managed food and beverage orders efficiently, maintaining accuracy and attention to detail.
- Collaborated with kitchen staff to ensure timely preparation and delivery of meals.
- Maintained cleanliness and organization of dining areas, enhancing the overall dining experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
Waitress/ Managers Assistant
Dennys Restaurant
12.2018 - 07.2021
- Assisted in training new staff on restaurant procedures and service standards.
- Adapted quickly to changing priorities during peak hours, ensuring smooth operations.
- Resolved customer complaints effectively to maintain satisfaction and loyalty.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Education
GED -
OCCC
Oklahoma City, OKPhlebotomy
Francis Tuttle
Oklahoma City, OK09.2025
Skills
- Critical thinking
- Complaint handling
- Client relations
- Prioritization
- Quality control
Timeline
Customer Service Representative
Cabela's
05.2023 - Current
Waitress
Pickles Restaurant
08.2022 - 04.2023
Stay at Home Mom
Myself
07.2021 - 08.2022
Waitress/ Managers Assistant
Dennys Restaurant
12.2018 - 07.2021
GED -
OCCC
Phlebotomy
Francis Tuttle
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