Kaili Russell
Clearwater,FL
Summary
Versatile Support Specialist skilled handling data, technical issues and personnel support tasks in distributed environment. Self-motivated and attentive with good interpersonal and problem-solving abilities, with successful experience in fast-paced work settings.
Overview
13
13
years of professional experience
Work History
Trust Central Support Team - Associate
PricewaterhouseCoopers
05.2022 - Current
- Enhanced Talent Consultant satisfaction by providing support across platforms such as Workday, People Path, MyMetrics, and Snapshot TC Dashboard.
- Streamlined support processes including Onboarding Welcome Notes, terminations, and reporting for increased efficiency and faster response times using Alteryx and mail merges.
- Assisted in the development of training materials for CRT Performance Workbooks to ensure consistent quality across the Trust Talent Team.
- Collaborated with cross-functional teams to develop comprehensive troubleshooting guides.
- Utilized ticketing system in Microsoft Sharepoint to assist with Talent Consultant support.
Executive Concierge
PricewaterhouseCoopers
03.2020 - 05.2022
- Coordinate travel arrangements by booking airfare, hotel and ground transportation
- Respond to emails and other correspondence to facilitate communication and enhance business processes
- Seamlessly interact with colleagues to plan and complete special projects, team meetings, and client events
- Develop and update spreadsheets and databases to track, analyze and report on current engagements
- Process travel expenses and reimbursements for partners in a timely manner
- Prepare and finalize client invoices monthly.
Client Services Manager
Bayada Home Health Care, ESA
03.2017 - 02.2020
- Established performance and service goals and held associates accountable for individual performance
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution
- Investigated, documented and submitted information to Quality Department about special incidents, events and complaints
- Maintained client files with sales contracts, records of client interactions, client notes, and other information
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients
- Interacted with clients on regular basis to quickly alleviate issues and provide project updates
- Encouraged creative thinking, problem solving, and empowerment as part of facility management group to improve morale and teamwork
- Collected confidential financial information from clients to construct comprehensive financial plans
- Scheduled and attended meetings with clients and prospective clients as requested
- Performed duties and provided service in accordance with established operating procedures and company policies
- Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment
- Developed new employees and on-going performance assessment of current employees.
Server/Bartender/Lead Corporate Trainer
Glory Days Grill
05.2015 - 04.2018
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Cultivated warm relationships with regular customers
- Explained menu items and suggested appropriate options for food allergy concerns
- Worked with POS system to place orders, manage bills and handle complimentary items
- Increased sales significantly by upselling higher-end products to customers
- Assisted in the training and operations of four new store locations within the state of Florida
- Conducted on-site training of new staff members at local store.
Designated Nursing Assistant
Brighton Gardens Nursing Home
05.2013 - 06.2015
- Helped patients effectively manage routine bathing, grooming and other hygiene needs
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
Certified Nursing Assistant
Rescare Homecare
06.2012 - 05.2013
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms
- Cared for residents in assisted living facility and delivered high-quality support to meet needs
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
Guest Service Associate
Target
01.2011 - 08.2011
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers
- Responded to customer requests for products, services and company information
- Answered constant flow of customer calls with minimal wait times.
Education
Bachelor of Science - Public Health
University of South Florida
Tampa, FL05.2014
Skills
- Business Services
- Office Support
- Alteryx
- Problem Anticipation and Resolution
- Clear Communication
- Calendar and Scheduling Software
- Originality and Creativity
- Meeting Organization
- Travel Arrangement Coordination
- Reservations Management
- Ticket management
- Time Management
Timeline
Trust Central Support Team - Associate
PricewaterhouseCoopers
05.2022 - Current
Executive Concierge
PricewaterhouseCoopers
03.2020 - 05.2022
Client Services Manager
Bayada Home Health Care, ESA
03.2017 - 02.2020
Server/Bartender/Lead Corporate Trainer
Glory Days Grill
05.2015 - 04.2018
Designated Nursing Assistant
Brighton Gardens Nursing Home
05.2013 - 06.2015
Certified Nursing Assistant
Rescare Homecare
06.2012 - 05.2013
Guest Service Associate
Target
01.2011 - 08.2011
Bachelor of Science - Public Health
University of South Florida
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