Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kailian Campos

Greenfield,WI

Summary

I’m a positive and upbeat professional who makes guests feel welcome while balancing diverse business requirements. Also, Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining productivity and calm in fast-paced environments. I am Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.

Overview

3
3
years of professional experience

Work History

Host

KPOT
Greenfield , WI
01.2024 - Current
  • Served as point-of-contact for resolving guest complaints or special requests.
  • Provided excellent customer service by anticipating customer needs.
  • Managed dining room layout to maximize efficiency of staff members.
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions..
  • Ensured compliance with health and safety regulations within the restaurant.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.

Host

Red Robin
Greenfield , WI
02.2023 - 12.2024
  • Processed payments from customers using a POS system.
  • Managed incoming calls during busy shifts.
  • Greeted guests upon arrival and provided them with menus.
  • Took reservations over phone and in person.
  • Assisted servers in seating guests by escorting them to their tables.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.

Host

Dunkin' Brands
Glenfield, WI
06.2022 - 02.2023
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Operated cash registers to process customer payments.
  • Followed safety procedures while operating machinery such as grinders and espresso machines.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americano.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Ensured all equipment was maintained in proper working order according to manufacturer's instructions.

Education

High School Diploma -

Greenfield High School
Greenfield, WI
06-2024

Skills

  • Customer service
  • Conflict resolution
  • Dining room management
  • Menu knowledge
  • Reservation management
  • POS system operation
  • Guest relations
  • Seating arrangements
  • Reservations management
  • Server support
  • Cash handling
  • Order accuracy
  • Table setting
  • Communication skills
  • FLUENT IN [spanish]

Languages

Spanish
Professional

Timeline

Host

KPOT
01.2024 - Current

Host

Red Robin
02.2023 - 12.2024

Host

Dunkin' Brands
06.2022 - 02.2023

High School Diploma -

Greenfield High School

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Kailian Campos