Kailie Ketchie
Rockwell,NC
Summary
Compassionate healthcare professional with experience in patient support, pharmacy operations, and administrative care, dedicated to providing exceptional service to veterans and their families. Passionate about building meaningful relationships with patients to create a calm, welcoming, and supportive environment during every interaction. Motivated to be a dependable team member while delivering high-quality care, maintaining professionalism, and supporting the mission of serving those who have served our country.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Dental Assistant
Salisbury pediatric dentistry
Salisbury, North Carolina
04.2026 - Current
- Assisted in patient examinations and cleanings at a pediatric dental practice.
- Prepared treatment areas and sterilized instruments for dental procedures.
- Educated children and parents on oral hygiene and preventive care techniques.
- Assisted dentists during pediatric procedures to ensure patient comfort and safety.
- Assisted dentist with completing procedures.
Clinical Supervisor
Carolina’s Center For Oral and Facial Surgery
Concord, North Carolina
06.2024 - 04.2026
- Supervised clinical staff to ensure adherence to protocols and patient care standards.
- Coordinated patient schedules for surgical procedures and follow-up appointments.
- Assisted in training new team members on clinical processes and safety procedures.
- Provided support to the oral surgeon during complex procedures.
Pharmacy Technician
Moose Pharmacy
Kannapolis, North Carolina
08.2022 - 06.2024
- Processed and filled medication prescriptions accurately and efficiently.
- Assisted customers with medication inquiries and provided exceptional service.
- Maintained inventory levels of pharmaceuticals and supplies regularly.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Communicated directly with insurance companies to resolve prescription coverage issues, process prior authorizations, and ensure timely medication access for patients.
Technician
Modern Eye Care
Concord, North Carolina
09.2019 - 08.2022
- Assisted ophthalmologists with patient examinations and diagnostic procedures.
- Prepared examination rooms and sterilized instruments before procedures.
- Conducted visual field tests and measured intraocular pressure accurately.
- Managed patient records and scheduled follow-up appointments efficiently.
- Instructed patients on how to properly insert and remove contact lenses.
- Obtained and recorded patient medical history and operated ophthalmic equipment.
Server
Longhorn Steakhouse
Salisbury, North Carolina
02.2017 - 05.2019
- Provided exceptional customer service in a fast-paced dining environment.
- Took and processed orders accurately using point-of-sale systems.
- Maintained cleanliness and organization of dining area and service stations.
Education
Chairside Dental Assisting
Kannapolis Dental Assiting Academy
02.2024 - 05.2024
Jesse C. Carson
China Grove, NCSkills
- Patient care
- Oral hygiene education
- Instrument sterilization
- Dental software proficiency
- Insurance coordination
- EMR documentation
- HIPAA compliance
- Medical scheduling
- Team collaboration
- Pharmacy support
- Medical terminology
- Customer service excellence
Certification
- CPR Certified
- IV therapy for health care professional
- Certified dental assitant
- Dental Radiography
- Nitrous oxide
References
References available upon request.
Timeline
Dental Assistant
Salisbury pediatric dentistry
04.2026 - Current
Clinical Supervisor
Carolina’s Center For Oral and Facial Surgery
06.2024 - 04.2026
Chairside Dental Assisting
Kannapolis Dental Assiting Academy
02.2024 - 05.2024
Pharmacy Technician
Moose Pharmacy
08.2022 - 06.2024
Technician
Modern Eye Care
09.2019 - 08.2022
Server
Longhorn Steakhouse
02.2017 - 05.2019
Jesse C. Carson