Ka'ilihiwa Smith
Las Vegas
Summary
Dynamic management professional with a focus on enhancing operational efficiency and customer satisfaction. Proven track record of delivering high-quality products that meet evolving business needs. Committed to fostering a competitive environment that drives team motivation and performance. Expertise in strategic planning and execution to achieve organizational goals.
Overview
12
12
years of professional experience
Work History
Government Account Manager
Grainger Inc.
04.2018 - Current
- Managed accounts within federal, state, and county agencies.
- Serve as the primary liaison between the client and internal teams to ensure contract compliance, timely delivery, and superior customer service satisfaction.
- Negotiate multi-year contracts and renewals for accounts varying from federal, state, and county agencies.
- I expanded my government account profiles by 30% annually.
- Expanded territory sales by $5 million within twelve months, and exceeded quota by 110%.
- Increased client retention rate from 78% to 92% through developing and maintaining proactive stakeholder relationships.
- Addressed any customer complaints or concerns professionally, working toward satisfactory resolutions while upholding company standards.
Service Team Supervisor
Grainger Inc.
11.2016 - 04.2018
- Managed a team of 12 employees in which I conducted regular evaluations and provided constructive feedback that led to enhanced job performance
- Effectively communicated with team members, management and other stakeholders to achieve daily operational goals
- Committed to increasing customer satisfaction, safety, and achieve continuous improvement.
- Maintained accurate accounting and balancing of daily sales and profits
- Streamlined order processing work flow to reduce transaction time by 30% and improving customer satisfaction scores
- Oversaw daily inventory management of equipment and supplies, ensuring proper maintenance and availability when needed
- Addressed any customer complaints or concerns professionally, working towards satisfactory resolutions while upholding company standards
Supply Chain Operations: Logistics; Store Manager
Schlumberger Oil Field Services
06.2014 - 06.2016
- Managed supply chain operations, including procurement, inventory, and delivery schedules for both slickline and pipeline divisions.
- Coordinated transportation of equipment and materials to and from drilling sites
- Collaborated with field engineers, procurement teams and vendors to align logistics with operational needs.
- Developed and implemented contingency plans for emergencies, delays and/or equipment failures.
- Track and report key performance indicators (KPIs)
- Oversaw daily inventory management of equipment and supplies, ensuring proper maintenance and availability when needed
- Utilized Transportation Management System (TMS) to automate carrier selection based on cost, speed and location to enhance job efficiency and performance
- Comprehended customer regulations and cross border shipping requirements if operating internationally
Education
Bachelors of Science - IT Maintenance Management
University of Mississippi State
MSHigh School Diploma -
Kapolei High School
HISkills
- Customer relationship management
- Salesforce configuration
- Logistics strategy
- Data analysis
- Power BI
- Microsoft Office
- Time management
- Effective communication
Timeline
Government Account Manager
Grainger Inc.
04.2018 - Current
Service Team Supervisor
Grainger Inc.
11.2016 - 04.2018
Supply Chain Operations: Logistics; Store Manager
Schlumberger Oil Field Services
06.2014 - 06.2016
Bachelors of Science - IT Maintenance Management
University of Mississippi State
High School Diploma -
Kapolei High School