Summary
Overview
Work History
Education
Skills
Timeline
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Kailin Myron

Spring Hill,TN

Summary

Accomplished Front End Associate recognized by customers and management for delivering above and beyond service expectations. Contributes 7 years of experience in Retail. Well-versed in processing accurate sales transactions and providing superior customer service.

Overview

7
7
years of professional experience

Work History

Front End Associate

Kroger
09.2021 - 04.2023
  • Helped customers complete purchases at the registers and self checkout, locate items, and join reward programs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Processed customer coupons, rebate checks and issued rain checks.
  • Worked closely with shift manager to solve technological problems on the registers and self checkout stations.
  • Answered questions about store policies and addressed customer concerns.
  • Organized merchandise in front lanes and self checkout.
  • Gathered shopping baskets and carts and relocated to designated areas..
  • Transported customer purchases to their cars and unloaded them.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Worked flexible schedule and extra shifts to meet business needs.

Personal Shopper

Walmart Neighbourhood Market
09.2020 - 05.2021
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Tracked substitutions and informed customers of changes.
  • Loaded and unloaded orders at customer's parking spots.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Helped with stocking merchandise when order picking was fulfilled.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Greeted clients entering store to provide welcoming environment and friendly customer service.
  • Presented professional image consistent with company's brand values.

Omni Desk Associate

JC Penney
01.2020 - 08.2020
  • Answered phones and assisted callers with inquiries.
  • Delivered in store pick up orders
  • Issued returns and exchanges
  • Took customer online orders in person and over the phone.
  • Processed store credit card applications and payments.
  • Processed damaged items and items with missing pieces and barcodes
  • Established relationships with customers to grow and retain store loyalties.
  • Organized the bedroom, bathroom, kitchenware and home appliance sales floor as needed.
  • Maintained cleanliness of the desk and when given Fitting Room Associate shifts, I kept the rooms clean and the teen girl's department organized.

Sales Associate

Forever 21
03.2019 - 12.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise online, in the stockroom and at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Advertised and signed customers up for the rewards program and store credit cards.
  • Worked fitting room shifts as needed.

Sales Associate

Target
07.2016 - 11.2018
  • Organized and stocked racks and shelves.
  • Specialized in the shoes and infant departments.
  • Helped customers find products and checked for item availability on the sales floor, in the backroom and at other locations.
  • Processed merchandise with damage or missing pieces.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Helped customers with in store online orders.
  • Solved customer challenges by offering relevant products and services.
  • Processed POS transactions when extra help was needed, returning coin, payment cards, gift cards and receipts to customers.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Promoted Target Redcards and their rewards program.
  • Worked Store Operator shifts as needed by the fitting rooms.
  • Answered phone calls and efficiently answered to many different inquiries. They include item availability, hiring opportunities, directions, lost personal items, etc.

Education

High School Diploma -

Beaverton High School
Beaverton
06.2014

Skills

  • Retail Transactions
  • Product Restocking
  • Time Management
  • Loss Prevention
  • Item Ticketing and Pricing
  • Energy and Physical Stamina
  • Safety and Cleanliness Standards
  • Adaptable and Flexible
  • Merchandise Recommendations
  • Team Contribution

Timeline

Front End Associate

Kroger
09.2021 - 04.2023

Personal Shopper

Walmart Neighbourhood Market
09.2020 - 05.2021

Omni Desk Associate

JC Penney
01.2020 - 08.2020

Sales Associate

Forever 21
03.2019 - 12.2019

Sales Associate

Target
07.2016 - 11.2018

High School Diploma -

Beaverton High School

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Kailin Myron