Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
Timeline
Generic

Kailin Nguyen

Pflugerville,TX

Summary

Collaborative professional focused on optimizing usability. Experience includes site design and construction, system integration, and code validation. Accomplished in meeting project specifications and innovative new strategies to surpass targets. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

1 A portfolio of work samples that demonstrate an understanding of user-centered design, interaction design, visualizations of complex experiences and demonstration of delivering exceptional user-centered outcomes.

2. Familiarity of design and prototyping tools such as Figma

3. Strategic thinking with ability to align design goals with business goals

4. A drive to embrace technical domains and explain the problem space

5. Solid understanding of fundamental design principles (typography, layout, grid systems, hierarchy, color, composition)

Overview

11
11
years of professional experience
1
1
Certification

Work History

Content Reviewer

Accenture/At Google
Austin, TX
08.2024 - Current
  • Reviewed and evaluated content for accuracy, quality, and appropriateness to ensure compliance with company standards.
  • Analyzed content for potential copyright or trademark infringement issues.
  • Created guidelines and procedures related to the review process.
  • Provided feedback on existing processes and procedures related to content reviews.
  • Collaborated with other departments within the organization to ensure effective communication regarding any changes made following a review.
  • Edited submitted materials to meet company standards before publication.
  • Monitored social media platforms for inappropriate or offensive material.
  • Managed the workflow between teams responsible for creating and publishing digital content.
  • Responded promptly to customer inquiries regarding their submitted materials during reviews.
  • Ensured all safety protocols were followed while handling sensitive information during reviews.
  • Checked public information like social media posts, videos and pictures.

Quality Inspector

ClearCorrect
Round Rock, TX
08.2019 - 05.2022
  • Reviewed and inspected products for conformance to established standards, specifications and customer requirements.
  • Performed visual inspections of components for surface defects such as scratches, dents, burrs.
  • Conducted dimensional checks with various measuring instruments including micrometers, calipers and gauges.
  • Checked product accuracy against blueprints and drawings.
  • Reported any nonconforming parts to Quality Manager or Production Supervisor.
  • Monitored production process to ensure quality control standards are met at all times.
  • Maintained accurate records of inspection results and corrective actions taken when necessary.
  • Investigated complaints regarding product quality and recommended changes in process or design to prevent recurrence.
  • Ensured that all safety procedures were followed while inspecting materials or products.
  • Collaborated with other departments on improvement projects related to quality assurance initiatives.
  • Verified incoming material was properly labeled, identified and stored according to specified requirements.
  • Inspected packaging for completeness, correctness and damage prior to shipping out orders.
  • Developed training programs for new employees on proper inspection techniques.
  • Identified root causes of defective parts through analysis of data from internal audits, inspections, tests.
  • Prepared reports outlining findings from inspections and tests conducted during production runs.
  • Analyzed trends in defect rates over time by reviewing historical data from past inspections.
  • Attended regular meetings with management team members to discuss current status of quality control efforts.
  • Participated in continuous improvement projects aimed at improving overall product quality.
  • Created detailed work instructions for inspectors on how to perform their tasks correctly.
  • Identified and resolved quality issues, escalating critical problems to supervisors.
  • Notified supervisors about production problems and helped identify and correct concerns.
  • Completed evaluations by properly using various gauges, tools and equipment.
  • Assessed finished items for defects and ordered reworks to eliminate irregularities.
  • Inspected, tested and measured materials, products and installations against specifications.
  • Inspected and repaired products to meet project expectations.
  • Recommended corrective actions to minimize rate of product defects.
  • Followed industry standards and manufacturer instructions to calibrate measurement tools.

Barista

Kung Fu Tea
San Antonio, TX
10.2017 - 05.2019
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Operated cash registers to process customer payments.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Ground beans for espresso shots according to individual customer specifications.
  • Labeled containers of milk for use in coffee drinks according to expiration dates.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
  • Placed orders with suppliers for delivery of products required for daily operations.
  • Adhered to health department regulations concerning sanitation standards.
  • Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Created promotional displays for advertising special events or promotions at the cafe.
  • Kept up-to-date records of sales transactions using point-of-sale systems.
  • Developed creative recipes for signature coffees or blended drinks unique to the cafe.
  • Served alcoholic beverages responsibly following state laws and local ordinances.
  • Assisted with catering orders for corporate clients or private parties upon request.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Maintained calm demeanor during high-volume periods and special events.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Collected payments and provided accurate change.
  • Created complex, hand-crafted beverages based upon customer preferences.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Supported highest standards of conduct and service to support company reputation.
  • Described menu items to customers and suggested products based on stated preferences.

Internship at Prevent Blindness Texas

Prevent Blindness Texas
San Antonio, TX
08.2018 - 12.2018
  • Set up events for adult vision screening. Collect and record vision screening results data into PBT Excel data analysis.
  • Doing research projects on different area in Texas and collecting data for PBT future events.
  • ·Certified Vision Screener. Vision screening on different Elementary School in San Antonio area to collect results data and record into PBT Excel data analysis sheet

Waitress

Heavenly Pho Vietnamese Cruisine
San Antonio, TX
09.2013 - 12.2014
  • Greeted customers and provided menus.
  • Assisted in seating guests at tables or booths.
  • Took orders for food and drinks and delivered them to guests.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Replenished beverages when necessary.
  • Answered questions about menu items, ingredients, and pricing.
  • Communicated daily specials to customers.
  • Prepared checks accurately and processed payments promptly.
  • Bussed tables as needed during peak hours.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Enforced safety guidelines for employees and patrons of the restaurant.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Adhered to all health codes set forth by local authorities regarding food preparation and storage.
  • Performed basic math calculations when computing bills for customers' meals.
  • Organized take-out orders efficiently according to customer requests.
  • Participated in team meetings to discuss new menu items or changes in policy.
  • Served alcoholic beverages responsibly in accordance with state laws.
  • Provided accurate change for cash transactions using a cash register system.
  • Demonstrated knowledge of wine selection, pairings, vintages.
  • Developed positive relationships with regular customers through friendly conversation.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Presented food and beverages to guests at tables.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.

Education

Bachelor of Science - Public Health

The University of Texas At San Antonio
San Antonio, TX
12-2018

Skills

  • Content Curation
  • Content Editing
  • Social Media Monitoring
  • Proofreading abilities
  • Online research
  • Cultural Awareness
  • Prototyping
  • Design thinking
  • User Experience Testing
  • Website Architecture
  • Adobe Photoshop, Illustrator, and InDesign
  • Usability Testing
  • Content Strategy
  • Usability and Accessibility
  • User Research
  • Visual design
  • Wireframing and Prototype Design
  • UX Design
  • Task Prioritization
  • Team Collaboration
  • Self Motivation
  • Analytical Thinking
  • Teamwork and Collaboration
  • Active Listening
  • Continuous Improvement
  • Problem-solving abilities
  • Team building

Affiliations

2011-2012 – National Honor Society

2016-2018 – First Generation Member

2016-2018 – Pre-Dental Society Member

2017 – Shadowing with General Dentist at Family Dental San Antonio

2017 – TMOM Dental Volunteer in Kerrville TX (Texas Mission of Mercy)

2017-2018 – Humanity for Habitat Volunteer

2017-2018 - Haven for Hope, Volunteer

2017-2018 – Hunger and Homeless Movement, Member/Volunteer

Accomplishments

  • Google UX Design Professional Certification

Certification

  • Google UX Design Certification

Languages

English
Professional
Vietnamese
Professional
Spanish
Professional

Timeline

Content Reviewer

Accenture/At Google
08.2024 - Current

Quality Inspector

ClearCorrect
08.2019 - 05.2022

Internship at Prevent Blindness Texas

Prevent Blindness Texas
08.2018 - 12.2018

Barista

Kung Fu Tea
10.2017 - 05.2019

Waitress

Heavenly Pho Vietnamese Cruisine
09.2013 - 12.2014

Bachelor of Science - Public Health

The University of Texas At San Antonio

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Kailin Nguyen