Kailoni Palmer
Blackfoot,ID
Summary
- Dynamic and results-driven professional with a proven track record at Oliver's Restaurant, excelling in service excellence and teamwork. Recognized for training and mentoring staff, enhancing customer satisfaction, and resolving issues swiftly.
- Skilled in managing operations and utilizing point-of-sale systems, fostering a positive dining experience for guests.
- Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
- Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
5
5
Certification
Work History
Full-time Parenting
SAHM
11.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Work effectively in fast-paced environments.
- Passionate about learning and committed to continual improvement.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Server Team Lead
Oliver's Restaurant
02.2022 - 11.2022
- Managed multiple servers on the floor, ensuring efficient service, and customer satisfaction.
- Utilized super server capabilities to access and correct errors on customer bills, enhancing accuracy in transactions.
- Led the server team to provide exceptional service, and maintain high standards of service delivery.
- Trained and mentored new servers to enhance team performance and service quality.
- Managed daily operations, ensuring efficient workflow.
Assistant Manager/Trainer
7Eighty5 Restaurant & Pub
08.2021 - 02.2022
- Established guidelines for front-of-house staff, including shift expectations, dress code, and training to ensure functional operations.
- Managed all aspects concerning servers and hosts, prioritizing customer satisfaction and staff efficiency.
- Aided in preparing 7Eighty5 Restaurant & Pub for opening day, ensuring the restaurant code was upheld.
- Supervised daily operations to ensure efficient service and guest satisfaction.
- Trained and mentored staff on best practices and customer engagement techniques.
Banquet Server/ Server
Tommy Vaughn's Grill
02.2021 - 08.2021
- Efficiently serviced assigned section of tables/ customers, ensuring accuracy of orders.
- Handled money transactions, opened/ closed the restaurant, and seamlessly served large banquet parties.
- Utilized the point of sales system to place orders, exhibited exceptional attention towards customer satisfaction, and overall experience.
- Provided exceptional customer service during high-volume events, ensuring guest satisfaction.
- Set up and dismantled banquet spaces efficiently, adhering to event specifications.
Server Team Lead
Oliver's Restaurant
07.2019 - 02.2021
- Managed server team at Oliver's Restaurant. overseeing super server access, money handling, and store operations for banquets and large parties.
- Trained and mentored new servers to enhance team performance and service quality.
- Resolved customer complaints swiftly, maintaining positive dining experiences.
- Demonstrated attention to detail and strong management skills, leading to quick promotion and frequent requests from patrons for regular service and holiday parties.
- Managed daily operations, ensuring efficient workflow and high customer satisfaction.
Education
Bachelor of Science - Business Administration /Business Analytics
Southern New Hampshire University
Manchester09-2028
Data Analytics Certification - Data Analytics
Coursera
01-2026
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Service excellence
- Problem-solving
- Customer service
- Flexible and adaptable
- Excellent communication
- Critical thinking
- Organizational skills
- Computer skills
- Problem resolution
- Multitasking Abilities
Certification
- Currently Possess 5 Google Data Analytics Certifications - (March-April 2025)
- Actively working on Process Data from Dirty to Clean Google Certification
- Actively working on Data Analysis with R Programming Google Certification
- Actively working on Google Data Analytics Capstone
Timeline
Full-time Parenting
SAHM
11.2022 - Current
Server Team Lead
Oliver's Restaurant
02.2022 - 11.2022
Assistant Manager/Trainer
7Eighty5 Restaurant & Pub
08.2021 - 02.2022
Banquet Server/ Server
Tommy Vaughn's Grill
02.2021 - 08.2021
Server Team Lead
Oliver's Restaurant
07.2019 - 02.2021
Bachelor of Science - Business Administration /Business Analytics
Southern New Hampshire University
Data Analytics Certification - Data Analytics
Coursera