Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Kaily Hendrickson

Kaily Hendrickson

Williamsburg,KY

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Patient Care Coordinator

PT Solutions
06.2022 - Current
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Greeted and assisted patients with check-in procedures.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Improved overall organization within the office by implementing electronic filing systems for patient records, reducing time-consuming paperwork processes.
  • Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
  • Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.

Front Office Receptionist

Grace Health Women's Care
05.2022 - 07.2023
  • Organized, maintained and updated information in computer databases.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Handled payments efficiently using company''s billing software which contributed to improved financial record keeping.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Completed all tasks in compliance with company policies and procedures.
  • Maintained confidentiality of sensitive data to protect customer and business information.

Customer Service Representative

Maximus Call Center
01.2022 - 08.2022
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Delivered prompt service to prioritize customer needs.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Shift Lead

Walgreens
03.2020 - 06.2022
  • Enforced company policies and regulations with employees.
  • Completed daily financial activities and prepared weekly reports for management to inform decision-making.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Collected co-payments or full payments from customers.

Education

No Degree - Social Work

Eastern Kentucky University
Richmond, KY
05.2026

High School Diploma -

Lynn Camp Highschool
Corbin, KY
05.2018

Skills

  • Relationship Building
  • Patient Intake
  • Knowledge of Community Services and Programs
  • Patient Assessment
  • Evaluating Quality of Care
  • Filing and Recordkeeping
  • Quality Assurance
  • Office Administration
  • Scheduling
  • Customer Service
  • Database Search and Data Entry Skills

Certification

  • CMAA - Certified Medical Administrative Assistant

Timeline

Patient Care Coordinator

PT Solutions
06.2022 - Current

Front Office Receptionist

Grace Health Women's Care
05.2022 - 07.2023

Customer Service Representative

Maximus Call Center
01.2022 - 08.2022

Shift Lead

Walgreens
03.2020 - 06.2022

No Degree - Social Work

Eastern Kentucky University

High School Diploma -

Lynn Camp Highschool

Similar Profiles

CREATE PROFILE
Kaily Hendrickson