Kaily Neary
Ekalaka,MT
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Clinic Office Assistant
Dahl Memorial Healthcare Clinic
11.2023 - Current
- Enhanced patient experience by efficiently managing appointment scheduling and timely followups.
- Streamlined clinic operations by organizing and maintaining accurate patient records and documentation.
- Improved overall office efficiency by handling a high volume of incoming calls, addressing inquiries, and directing patients to appropriate resources.
- Ensured compliance with HIPAA regulations by diligently protecting sensitive patient information in all communications and record-keeping practices.
- Coordinated referral processes effectively, ensuring seamless transitions for patients seeking specialized care from other providers within the network.
- Obtained insurance authorizations for patients.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Prepared and processed patient referrals.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Received and routed laboratory results to correct clinical staff members.
Patient Registration Specialist
St. Vincent Healthcare - Billings Montana
05.2023 - 11.2024
- Trained in Epic.
- Gathered demographic and insurance information to register patients for medical appointments.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits.
- Prepared patient charts before visits to facilitate easy access to relevant information for healthcare providers.
- Upheld HIPAA regulations and standards for protecting patient information.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visit.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in process.
Assistant Community Manager
Havenpark Communities
11.2022 - 05.2023
- As the assistant community manager I am responsible for
- Processing all payments from over 362 sites
- Screening applications and helping with the process of applying from start to finish
- Showing homes ready to be sold
- Greeting customers and residents and helping them with any needs they might have.
- Assessed community needs and identified resources for social and community service programs.
- Researched best practices and developed strategies to improve program outcomes.
- Advocated for social and community service programs to increase awareness and funding.
- Created and managed budgets, efficiently allocating resources for social and community service projects.
- Inspected buildings, vacant units, and common areas regularly to identify repairs needing immediate attention.
Leasing Administrative Coordinator
Volunteers of America Northern Rockies
03.2022 - 11.2022
- As the leasing and administrative coordinator I am responsible for:
- Screening applications by HUDs guidelines, policies procedures and laws
- Assisting with annual recertifications and unit inspections
- Accurately preparing lease related paperwork for move ins and annual recertifications in compliancewith HUD laws
- Managed the waiting list from preparing applications, processing them in OneSite, data entry, audits and verifications, leading to processing their move in
- Responsible for accurate data entry for processing invoices and rent and security deposits
- Inspecting vacant units to ensure the unit is ready for move-in, and following up with maintenance technician to reach desirable standards
- Maintaining ongoing resident retention programs and assist with resident activities.
Head Housekeeper
Baymont Inn and Suites
10.2021 - 03.2022
- As the Head House Keeper my responsibilities included
- Ensuring standards of cleanliness, hygiene and tidiness in all rooms and public areas
- Assignment of rooms to housekeeping staff, as well as delegating staff with responsibility.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Worked with front desk to respond promptly to all guest requests.
Stay at Home Mom
06.2020 - 09.2021
- I stayed at home to take care of my daughter
- As a stay at home mom I had many responsibilities
- My relative skills achieved during this time were as follows
- Time management
- Organization
- Conflict resolution
- Prioritizing daily tasks
- Managed calendar for important projects and activities
Customer Service Representative
ROI Solutions, Inc
12.2019 - 05.2020
- I worked for HelloFresh as a customer service representative
- My responsibilities included
- Providing product service information and support for all customers
- Answering questions and resolving any emerging problems customers might face with accuracy andefficiency
- Covering phones as well as all email correspondence between customers.
Head Housekeeper
Howard Johnson by Wyndham
05.2018 - 09.2019
- As the Head House Keeper my responsibilities included
- Ensuring standards of cleanliness, hygiene and tidiness in all rooms and public areas
- Assignment of rooms to housekeeping staff, as well as delegating staff with responsibility
- Assist with training of employees and ensure that they have the tools and equipment needed toeffectively carry out their Job duties
- Overseeing the ordering and storage of all linens and all bathroom items as well as cleaning materials.
Education
None - Sociology
Black Hills State University
Spearfish, SDHigh School Diploma - Generals
Carter County High School
Ekalaka, MT05.2006
Skills
- Microsoft Word (10 years)
- Office Management
- Microsoft Outlook
- Patient Relations
- Appointment Scheduling
- Insurance Verification
- Organization and Time Management
- Good Telephone Etiquette
- Clerical Support
- Multitasking Abilities
- Supervision and Leadership
- Dependable and Responsible
Additional Information
Successfully Completed two week training course in Epic.
Hands on experience and self taught using medical program Centrique.
Timeline
Clinic Office Assistant
Dahl Memorial Healthcare Clinic
11.2023 - Current
Patient Registration Specialist
St. Vincent Healthcare - Billings Montana
05.2023 - 11.2024
Assistant Community Manager
Havenpark Communities
11.2022 - 05.2023
Leasing Administrative Coordinator
Volunteers of America Northern Rockies
03.2022 - 11.2022
Head Housekeeper
Baymont Inn and Suites
10.2021 - 03.2022
Stay at Home Mom
06.2020 - 09.2021
Customer Service Representative
ROI Solutions, Inc
12.2019 - 05.2020
Head Housekeeper
Howard Johnson by Wyndham
05.2018 - 09.2019
None - Sociology
Black Hills State University
High School Diploma - Generals
Carter County High School
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