Kailye Warczytowa
Mukwonago,WI
Summary
Task oriented, with an emphasis on attention to detail and customer service. Able to work independently or collaborate with a team. Dedicated and knowledgeable restaurant manager with over 10 years of experience in the beverage industry. Organized and motivated employee eager to apply time management skills in various environments. Seeking opportunities to expand skills while facilitating company growth.
Overview
5
5
years of professional experience
Work History
General Manager
Ella's Public House
Delafield, WI
2019 - 09.2024
- Oversaw all restaurant, beverage, and kitchen operations
- Trained staff on wine and liquor pairings, enhancing their ability to provide informed recommendations to customers.
- Interviewed, hired and coached 50+ staff members on customers service skills, food and beverage knowledge
- Created, implemented, and managed systems that ensured restaurant excellence
- Guided management and supervisory staff to promote smooth operations.
- Managed all areas of events, from pre-planning, through the event day
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Delegated work to staff, setting priorities and goals.
- Located relevant vendors, set up schedules and coordinated delivery, storage and organization of inventory.
- Created and maintained employee schedules to ensure adequate staffing levels.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
General Operations(Host, Server, Bar, Manager)
Jacksons Blue Ribbon Pub
Milwaukee, WI
2016 - 2019
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Participated in weekly manager meetings; sharing ideas, giving feedback and making suggestions in regards to daily operations.
- Leading by example in all aspects of the role.
- Oversee all customer complaints and assist the problem accordingly to the best benefit of the customer and the reputation of the restaurant.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
Server
Thai Italiana
Waterford, WI
01.2014 - 06.2019
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Assisted in training new servers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Provided excellent customer service to ensure satisfaction.
Education
General Studies
University of Wisconsin - Milwaukee
Milwaukee, WISkills
- Knowledge of wine and liquor, including tasting notes and pairings
- Policy/program development
- Strong sales and negotiation skills
- Inventory management and cost control
- Staff training and development
- Proficient in Microsoft Office
- Customer relationship management
- Time management
Timeline
Server
Thai Italiana
01.2014 - 06.2019
General Manager
Ella's Public House
2019 - 09.2024
General Operations(Host, Server, Bar, Manager)
Jacksons Blue Ribbon Pub
2016 - 2019
General Studies
University of Wisconsin - Milwaukee
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