KAILYN BURKEEN
MURRAY,KY
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
FORTNER LP GAS CO.
08.2023 - Current
- Managed CEO's calendar, scheduled appointments, and coordinated meetings
- Oversaw travel arrangements
- Conducted research and compiled reports on industry trends and competitors
- Handled incoming and outgoing communications, including emails and phone calls
- Organized and maintained office files, documents, and records
- Administrative tasks such as filing, copying, and data entry
- Provided exceptional customer service to clients and visitors
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Participated in training programs to enhance product knowledge and customer service skills.
BARTENDER
TAP 216
08.2023 - 03.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
Sales Representative
AT&T
03.2023 - 07.2023
- Promoted and sold telecommunications services and plans to new and existing customers.
- Achieved sales targets consistently and built lasting customer relationships.
- Educated customers on product features and benefits to enhance customer experience.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Experience with data management software (salesforce)
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Identified and tapped into new markets, significantly expanding customer base.
- Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
SERVER
AUGUST MOON
12.2016 - 03.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Maximized table turnover rate by managing reservations and seating arrangements.
Education
MURRAY HIGH SCHOOL
Murray, KYSkills
- Fast and accurate data entry (up to 60 WPM)
- Proficient in MS Office Suite (Word, Excel, PowerPoint) and CRM systems
- Experience with data management software (eg, Google Sheets and Salesforce)
- Excellent attention to detail and organizational skills
- Strong communication and time management skills
- Ability to work remotely, independently and meet deadlines
- Familiarity with data security and confidentiality protocols
- Exceptional customer service and communication skills
- Proven sales ability and client relationship management
- Strong multitasking and time management skills
- Friendly, professional demeanor
- Active listening
- Critical thinking
Timeline
Customer Service Representative
FORTNER LP GAS CO.
08.2023 - Current
BARTENDER
TAP 216
08.2023 - 03.2024
Sales Representative
AT&T
03.2023 - 07.2023
SERVER
AUGUST MOON
12.2016 - 03.2023
MURRAY HIGH SCHOOL
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