Kailyn Crawford
Port Arthur
Summary
Honest , reliable, & achievement driven & excellent customer service working with public. Youthful and yet very mature, willing to learn and grow, passionate about achieving a challenging position that allows meaningful contributions to a business success.
Offering strong communication and conflict resolution skills, eager to learn and develop in structured environment. Brings solid understanding of rules and regulations and applies critical thinking and problem-solving abilities. Ready to use and develop teamwork and observational skills in role.
Overview
2023
2023
years of professional experience
Work History
Correctional Officer
TDCJ
- Company Overview: Correctional officer, security
- Correctional officer, security
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
Product Agent
Foundever
- Customer service
- High call volume
- Tech support
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Provider
Dear care home health
- Helping elderly with their duties
- Enhanced company''s reputation by building strong relationships with healthcare providers and organizations.
Phlebotomist
CSL plasma
01.2021 - 11.2022
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
Education
Tekoa academy
01.2016
Skills
- First aid training
- Problem-solving skills
- Venipuncture
- Sales experience
- Customer complaint resolution
- Venipuncture expertise
- Customer needs determination
- Restraint techniques
- Blood collection techniques
- Inmate monitoring
- Safety and security enforcement
- Service support
- Specimen preparation
- Recording data
- Problem-solving abilities
Timeline
Phlebotomist
CSL plasma
01.2021 - 11.2022
Correctional Officer
TDCJ
Product Agent
Foundever
Provider
Dear care home health
Tekoa academy
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