Kailyn Glenn
Tallahassee,Florida
Summary
Assistant Manager with over three years of experience in enhancing operational efficiency and customer satisfaction through strategic planning and leadership. Demonstrates expertise in conflict resolution, time management, and fostering teamwork, driving improvements in service speed and cost reduction. Committed to identifying growth opportunities and implementing process enhancements to boost overall store performance and profitability.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
MS Compliance Officer I
Florida Highway Safety and Motor Vehicles
Tallahassee, FL
12.2024 - Current
- Developed and implemented compliance policies and procedures.
- Conducted risk assessments to identify areas of noncompliance or vulnerability.
- Provided guidance on legal requirements related to the organization's operations.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Completed day-to-day duties accurately and efficiently.
- Worked with cross-functional teams to achieve goals.
Assistant Manager
Domino's
Tallahassee, FL
03.2022 - 12.2024
- Lead team of 15, optimizing operations and boosting customer satisfaction.
- Implemented efficient scheduling system, reducing labor costs and improving service speed.
- Foster positive work environment, mentoring staff and promoting teamwork.
- Resolve conflicts effectively, ensuring smooth daily operations and high morale.
- Ensure strict adherence to food safety standards and quality control measures.
- Conduct regular audits, maintaining excellent health inspection scores.
- Develop strategic plans for store growth and expansion.
- Identify opportunities for process improvements, enhancing overall store performance and profitability.
- Lead team, optimize operations, boost customer satisfaction.
- Implement efficient scheduling, reduce costs, improve service speed.
- Foster teamwork, mentor staff.
- Develop strategic growth plans, identify process improvements.
- Enhance store performance and profitability.
- Resolve conflicts, ensure smooth operations.
Customer Service Representative
Domino's
Crawfordville
06.2021 - 03.2022
- Delivered exceptional customer service, efficiently managing orders and resolving issues.
- Cultivated positive relationships, enhancing customer satisfaction and loyalty.
- Streamlined order processing, reducing wait times and improving overall efficiency.
- Consistently met and exceeded performance targets for order accuracy and speed.
- Worked seamlessly with kitchen staff to ensure timely order fulfillment.
- Contributed to a positive team environment, fostering effective communication and cooperation.
- Maintained meticulous attention to detail in order taking and processing.
- Ensured accuracy in customer requests, minimizing errors and enhancing customer experience.
- Provided empathetic support to customers, addressing concerns with patience and understanding.
- Consistently received positive feedback for helpful and friendly service.
Education
COMPUTER PROGRAMMING AND WEB DEVELOPMENT, A.S -
Tallahassee State College
Tallahassee, Florida05-2026
HIGH SCHOOL DIPLOMA -
Wakulla High School
Crawfordville05.2023
Skills
- Time Management
- Conflict Resolution
- Team Collaboration
- Data Entry
- Problem Solving
- Sales Techniques
- Adaptability
- Leadership
- Customer Engagement
- Strategic Planning
- Quality Control
- Web development
- Customer service
- Project management
- Database management
- Problem solving
- Attention to detail
- Legal research
- Compliance procedures
- Reporting requirements
- Document review
- Deficiency documentation
- Federal and state regulations
- Data verification
- Teamwork and collaboration
- Legal compliance
Timeline
MS Compliance Officer I
Florida Highway Safety and Motor Vehicles
12.2024 - Current
Assistant Manager
Domino's
03.2022 - 12.2024
Customer Service Representative
Domino's
06.2021 - 03.2022
COMPUTER PROGRAMMING AND WEB DEVELOPMENT, A.S -
Tallahassee State College
HIGH SCHOOL DIPLOMA -
Wakulla High School