Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kailyn Gridley-Craig

Seekonk,MA

Summary

Professional with experience in leadership and operations management. Demonstrates strong focus on team collaboration and achieving results. Possesses skills in conflict resolution, time management, and effective communication. Adaptable and reliable, meeting changing needs and ensuring smooth workflow. Prepared to drive team performance and operational excellence.

Overview

6
6
years of professional experience

Work History

Shift Leader

Dunkin' Donuts
10.2022 - Current
  • Assisted team members in executing daily tasks while ensuring adherence to safety protocols.
  • Supported operational efficiency by maintaining cleanliness and organization of work areas.
  • Learned fundamental processes for inventory management, contributing to overall workflow.
  • Collaborated with staff to enhance customer service experiences during peak hours.
  • Adapted quickly to changing priorities, demonstrating flexibility in fast-paced environments.
  • Engaged with customers to address inquiries and resolve issues effectively and efficiently.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.

Lifeguard

YMCA of Providence
03.2022 - 01.2024
  • Monitored pool activities and ensured compliance with safety regulations.
  • Responded swiftly to emergencies, providing first aid and rescue assistance.
  • Conducted routine inspections of facilities to maintain cleanliness and safety standards.
  • Educated patrons on water safety practices and pool rules effectively.
  • Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
  • Upheld hygiene standards in pool and surrounding area.

Restaurant Hostess

The 286 Club
09.2021 - 12.2022
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Data Entry Clerk

Key Container Corp
06.2019 - 08.2019
  • Developed streamlined procedures for data management, resulting in enhanced workflow efficiency.
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.

Education

Seekonk High School
Seekonk, MA
05-2024

Skills

  • Positive attitude
  • Team leadership
  • Problem-solving
  • Strong verbal and written communication
  • Creative problem solving
  • Team collaboration and leadership
  • Team supervision
  • Conflict resolution
  • Staff education and training
  • Goal setting and tracking
  • Motivational leadership

Timeline

Shift Leader

Dunkin' Donuts
10.2022 - Current

Lifeguard

YMCA of Providence
03.2022 - 01.2024

Restaurant Hostess

The 286 Club
09.2021 - 12.2022

Data Entry Clerk

Key Container Corp
06.2019 - 08.2019

Seekonk High School

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Kailyn Gridley-Craig